Senior Manager Delivery Assurance

Hollard Insurance Australia; Sydney; Hybrid; AUD 140,000 - 200,000; Full time

Job summary

Hollard Insurance Australia seeks a Senior Manager, Deliverable Assurance to lead independent assessment of project deliverable quality from concept to benefits realisation. The role reports to the EPMO and partners with Sponsors and Boards to ensure decisions are based on complete, consistent information.

You will design QA frameworks, align with APRA requirements, and collaborate with Project Directors and Business Owners to uplift deliverable quality while maintaining governance standards.

Qualifications

• Significant experience in PMO or EPMO roles, including quality assurance, gate review, or independent project assurance.
• Proven ability to review governance documents (risk assessments, business cases) for completeness and regulatory alignment.
• Strong stakeholder management and ability to challenge senior leads under deadline pressure.

Responsibilities

• Design and implement a Deliverables Quality Framework and Criteria Matrix for QA.
• Review Stage-Gate deliverables against quality criteria and escalate as needed.
• Ensure criteria stay current with evolving APRA prudential requirements.
• Independently review key project deliverables at Stage-Gates.
• Identify discrepancies between related deliverables and recommend remediation.
• Engage with Project Directors/Managers, Sponsors and Business Owners to uplift deliverable quality.

Skills

Quality assurance

Gate reviews

Stakeholder management

APRA regulatory knowledge

Governance documentation review

Job description

• A newly created role to improve project deliverables

• A newly created role to improve project deliverables
• Open to candidates across Sydney Melbourne and Brisbane - Hybrid / Remote opportunity
• Work with one of Australia's largest general insurers

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work

Your Role

As Senior Manager, Deliverable Assurance is accountable for the independent assurance of project deliverable quality, across Hollard's strategic project portfolio, from Concept through to Benefits Realisation/BAU.

This role ensures that key deliverables meet pre-defined, evidence-based quality criteria before a project is permitted to progress through a gate or receive funding — providing the EPMO, Sponsors and the Board with confidence that gate and funding decisions are being made on complete, consistent and quality information

Your Team

The Enterprise Project Management Offices (EPMO) reports through to the Chief Growth and Transformation Office and is responsible for governance across Hollard's Strategic Portfolio of Projects and Initiatives. The team work collaboratively across the organisation to support the capability and maturity uplift of project delivery through effective fit for purpose governance, insights, improvements and training

Your duties and responsibilities

• Design and build a Deliverables Quality Framework and Criteria Matrix for Quality Assurance, including assessment of quality risk, assurance triggers, reporting, accountability of actions and ownership in line with PMI, and Cooper's Stage-Gate principles
• Ensure quality criteria remain current against evolving APRA prudential requirements and internal governance standards
• Independently review key project deliverables at Stage-Gates against pre-defined, documented quality criteria
• Identify discrepancies between related deliverables
• Escalate deliverables that do not meet quality thresholds to the Head of EPMO and relevant Sponsor, with clear rationale and recommended remediation
• Engage constructively but independently with Project Directors/Managers, Project Sponsors and Business Owners to uplift deliverable quality without assuming delivery responsibility

About You

• Significant experience in project/program management, PMO or EPMO roles, including demonstrated experience in quality assurance, gate review, or independent project assurance (not solely delivery or status reporting)
• Proven ability to review and critique complex governance documentation (risk assessments, business cases) for completeness, consistency and regulatory alignment
• Strong stakeholder management skills, including experience constructively challenging senior program leads and sponsors on deliverable quality under deadline pressure
• Demonstrated experience applying formal project quality or gate methodologies is required
• Experience operating within an APRA-regulated financial services entity (insurance, banking or superannuation), with practical exposure to prudential standards such as CPS 230 is essential

Working at Hollard

At Hollard, you'll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change

We're a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities

• Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.
• We're also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.
• We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

A full background check will be completed on the successful applicant

Senior Manager Delivery Assurance • Sydney, NSW, AU