Senior Manager Knowledge, Quality and Learning

Hollard Insurance Australia; Australia; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Professional development programs

Flexible work arrangements

Paid parental and partner leave

Additional leave options

Novated lease options

Employee discounts

Wellbeing benefits

Job summary

Hollard Insurance Australia seeks a Senior Manager for Knowledge, Quality, and Learning to drive impactful change. This role involves developing knowledge management strategies, overseeing quality assurance, and leading learning initiatives. Join a supportive team with flexible work arrangements and excellent benefits.

Qualifications

• At least 3 years of leadership experience in knowledge management, quality assurance, or learning and development.
• Understanding of Human-Centred Design and process improvement methodologies.

Responsibilities

• Develop and implement knowledge management strategies.
• Lead the development and execution of learning and development initiatives.
• Conduct regular audits and reviews of knowledge repositories.

Skills

Leadership

Interpersonal Skills

Collaboration

Process Improvement

Education

Bachelor's degree in business administration

Bachelor's degree in learning design

Bachelor's degree in quality/risk management

Job description

Senior Manager Knowledge, Quality and Learning

Excellent Salary & benefits + Hybrid/Remote Role

A great opportunity with a top 5 General Insurer in Australia

Exciting period of transformation - drive meaningful impact and change

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s focus on diversity, inclusion, collaborative partnerships, and delivering excellent customer outcomes is central to our mission of “Using our expertise, integrity, and humanity to go further, together.”

About The Role

You will be responsible for developing and implementing knowledge management strategies, embedding and executing the quality assurance framework, and leading learning initiatives within Operations. Your role will ensure our knowledge assets are accurate, accessible, and aligned with business goals, while fostering a culture of continuous improvement. Additionally, you will oversee learning and development programs to equip employees with the necessary skills and knowledge to excel.

1. Develop and implement comprehensive knowledge management strategies to capture, organize, and disseminate information across Operations.
2. Develop, implement, and maintain quality control and assurance programs to meet or exceed customer expectations and comply with regulatory standards.
3. Conduct regular audits and reviews of knowledge repositories to assess compliance and identify improvements.
4. Lead the development and execution of learning and development initiatives, including onboarding, training, and ongoing education.
5. Manage and support a team of knowledge management, quality assurance, and learning professionals, providing coaching and development opportunities.

About You

• Bachelor's degree in business administration, learning design, quality/risk management, or a related field.
• Understanding of Human-Centred Design and process improvement methodologies.
• At least 3 years of leadership experience in knowledge management, quality assurance, or learning and development.
• Knowledge of relevant laws and regulations in the insurance industry related to quality and compliance.
• Strong leadership, management, and interpersonal skills, with the ability to motivate teams and collaborate across departments.

Working at Hollard

At Hollard, you'll be part of a supportive and valued team, enjoying a challenging and rewarding environment, career growth opportunities, and attractive staff benefits, including:

• Professional development programs
• Flexible work arrangements, including remote work options
• Paid parental and partner leave
• Additional leave options
• Novated lease options
• Employee discounts from various retailers
• Wellbeing benefits such as vaccinations, health insurance discounts, and Employee Assistance Program (EAP)

Hollard is committed to diversity and inclusion, actively seeking to hire individuals from diverse backgrounds, including disability, ethnicity, faith, Indigenous peoples, gender diversity, sexual orientation, age, and neurodiversity, to foster a psychologically safe workplace.

We promote flexible work arrangements and encourage applications even if you do not meet all criteria.

Please note, a full background check will be conducted on the successful candidate.

We kindly ask that no unsolicited resumes be sent via recruitment agencies or Hollard employees, and that only direct applications are considered.

Visit the Hollard careers page for information on how we handle your personal data.