Senior Manager, Customer Success — Tableau & AI Strategy

Salesforce; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Salesforce seeks a Senior Manager, Tableau-driven Customer Success leader to drive analytics adoption, governance, and value realization for premier customers. You will integrate data, AI capabilities and Salesforce tools to shape strategic outcomes while leading cross-functional teams in complex environments.

You will partner with executives to advance analytics maturity, govern data flows and embed insights into everyday workflows, ensuring sustained ROI across Salesforce and Tableau

Qualifications

• Experience: Experienced business professional with a background in strategic consulting (ideally in a data and AI practice), Customer Success or SaaS, and hands-on BI/analytics experience (Tableau, Power BI, Qlik, Looker or similar).
• Analytics Strategy: Strong understanding of analytics strategy, data-driven decision making and governance models. Familiarity with cloud analytics deployment and administration.
• Executive Communication: Exceptional communication and presentation skills, with a demonstrated ability to influence at all levels, including C-level.
• Behavioral Competency: Ability to handle objections, navigate complicated discussions and drive alignment. Persistence in the face of adversity and disappointment.
• Technical Acumen: Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment.

Responsibilities

• Analytics in the Flow of Work: move customers beyond standalone dashboards and drive adoption of embedded, proactive insights.
• ROI-Driven Engagement: measure the business impact of analytics investments.
• Complex Program Management: own the Signature experience across multi-org customers and turn priorities into roadmaps.
• Resource Mobilization: coordinate SEs, Analytics Consultants, Data Architects and Partners for complex deployments.
• Engagement Charter: craft a clear engagement charter with goals and metrics for analytics adoption.
• Business Value Integration: align teams around customer data and technical goals to deliver value.
• Agentic Workflow Design: design multi-step digital workflows for high-stakes relationship management.

Skills

Strategic consulting

Customer success

SaaS

BI analytics

Tableau

Power BI

Qlik

Looker

Analytics governance

Tools

Tableau

Job description

Salesforce seeks a Senior Manager, Tableau-driven Customer Success leader to drive analytics adoption, governance, and value realization for premier customers. You will integrate data, AI capabilities and Salesforce tools to shape strategic outcomes while leading cross-functional teams in complex environments.

You will partner with executives to advance analytics maturity, govern data flows and embed insights into everyday workflows, ensuring sustained ROI across Salesforce and Tableau