Senior Customer Success Manager, Analytics & AI Strategy

Salesforce; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

Salesforce is seeking a Senior Customer Success Manager to drive data, analytics and AI strategy across Signature customers, integrating Tableau, Data 360, Agentforce and Slack into scalable solutions.

The role emphasizes analytics maturity, governance, adoption and maximum value realization from Tableau and Salesforce investments, with senior-level client leadership and cross-team collaboration.

Qualifications

• Experience in strategic consulting (ideally in a data and AI practice), Customer Success or SaaS.
• Strong understanding of analytics strategy, data governance and decision making.
• Executive communication and influence across levels, including C-level.

Responsibilities

• Drive analytics adoption and governance across multi-org Signature customers.
• Lead ROI-based engagements and measure business impact of analytics investments.
• Own complex programs and align internal/external teams to analytics roadmaps.

Skills

Analytics

Tableau

Power BI

Data governance

AI strategy

Client engagement

Tools

Tableau

Salesforce

Job description

Salesforce is seeking a Senior Customer Success Manager to drive data, analytics and AI strategy across Signature customers, integrating Tableau, Data 360, Agentforce and Slack into scalable solutions.

The role emphasizes analytics maturity, governance, adoption and maximum value realization from Tableau and Salesforce investments, with senior-level client leadership and cross-team collaboration.