Senior Maintenance Officer

HOME; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary Continuance Insurance

Wellness leave

EAP support

Job summary

HOME Docklands in Melbourne is seeking a Senior Maintenance Officer to lead a small team, deliver high‑quality repairs and maintenance for residents, and ensure the building operates smoothly on a Monday–Friday on‑site schedule.

Reporting to the Facilities Manager, you will coordinate maintenance workstreams, handle cyclical inspections and admin tasks, liaise with contractors, and contribute to a welcoming, supportive community for residents.

Qualifications

• Minimum 4+ years experience in a general maintenance role.
• Hotel, aged care or other accommodation experience would be advantageous.
• Exceptional interpersonal communication skills paired with time management and the ability to work unsupervised.

Responsibilities

• Provide hands‑on leadership and support to Maintenance Officers.
• Deliver high‑quality repairs and maintenance for residents.
• Coordinate Maintenance Officers' workstreams to ensure timely completion to high standards.
• Oversee cyclical inspections and administrative tasks including purchase orders and warranties.
• Act as onsite point of contact for all contractors.

Skills

Team leadership

Time management

Customer service

Communication

Job description

HOME is reinventing how people rent in some of Melbourne and Sydney's best neighbourhoods.

HOME develops and operates each one of our premium buildings offering its residents an ultra-convenient lifestyle whilst fostering a strong sense of community within our buildings. With three operating buildings in Melbourne at HOME Southbank, HOME Richmond and HOME Docklands, and one newly opened property in New South Wales at HOME Parramatta, plus a pipeline of projects in development, HOME is Australia's first fully funded build-to-rent businessspearheading exciting growth in a new industry.

Your New Role

We are on the hunt for a passionate, experienced and service focused Senior Maintenance Officer to help support our team of service professionals at our beautiful HOME Docklands to deliver exceptional handyperson services to our community of residents.

Join an exceptional teamwith real team spirit, where service excellence isat the heart of everything we do. This is an incredible opportunity with exposure in a thriving business, hands-on support and ongoing guidance from a supportive team. Together we create a welcoming, authentic and special environment for our residents, to really make them feel at home.

You will work on-site, Monday to Friday, in our premium building located inDocklands, to provide hands-on leadership and support to the Maintenance Officers and provide high-quality repairs and maintenance for ourresident community.

Reporting directly to the Facilities Manager, you willwork in partnership with the Resident Experience team to ensure the building is well maintained and that the resident handy work requests are attended to with care. Overseeing the team of Maintenance Officers, you will be the first point of escalation for all unresolved maintenance issues and will be responsible for coordinating the Maintenance Officer's workstreams to ensure all tasks are completed in a timely manner and to the highest standard. You will also be responsible for cyclical inspections and administrative tasks including purchase orders and lodging whitegoods warranties. You will also be an onsite point of contact for all contractors.

This varied and dynamic role provides you with a chance to develop your trades and facilities career within a rapidly growing company.

HOME offers a supportive, inclusive and rewarding work environment consisting of modern facilities and equipment and supports individuals to further develop their skills. We pride ourselves on offering an inclusive, vibrant and dynamic work environment where you can be you.

In return HOME will provide:

• The opportunity to develop and grow your skills and ignite your career to advance within HOME
• To be mentored and work beside a team of industry experts in a dynamic and fast paced environment
• Access to staff engagement initiatives including Wellness, Birthday & Anniversary leave
• To be part of a caring and inclusive culture with a great team environment
• An attractive salary including Salary Continuance Insurance
• Access to 24/7 Sonder Solution including unlimited psychological EAP support.

The ideal applicant will have a minimum 4+ years experience in a general maintenance role. Hotel, Aged Care or other accommodation experience would be advantageous.

Experience with administrative tasks will be highly regarded.

You will have exceptional interpersonal communication skills paired with excellent time management and the ability to work unsupervised. Your level of customer service along with service resolution skills shine and you're a team player.