Senior Loss Adjuster – Lead Complex Claims & Strategy

Crawford; Melbourne; On-site; AUD 150,000 - 220,000; Full time

Job summary

Crawford is seeking a senior Loss Adjuster to lead the end-to-end management of major and complex claims across domestic, commercial, and liability portfolios. The role demands deep technical expertise, strong commercial acumen, and established market credibility.

You will influence outcomes, mentor team members, and engage with senior stakeholders including insurers, brokers and legal representatives, in a globally recognised organisation.

Qualifications

• Extensive experience managing major and complex claims.
• Strong industry profile with established stakeholder relationships.
• Credibility and deep technical expertise in liability, coverage and settlement strategies.
• Advanced negotiation and influential stakeholder management skills.
• Leadership, mentoring, and commitment to ongoing development.

Responsibilities

• Lead end-to-end management of major and complex claims.
• Provide expert advice on coverage, liability, and strategy.
• Drive commercial outcomes through negotiation and resolution.
• Engage and influence senior stakeholders across insurers, brokers, and legal teams.
• Oversee claim performance, reserving, and cost control.
• Support business development and strengthen market presence.
• Mentor team members and uphold technical excellence.
• Ensure compliance with regulatory and client standards.

Skills

Loss adjusting

Claims management

Stakeholder management

Negotiation

Leadership

Commercial acumen

Mentoring

Regulatory awareness

Job description

Crawford is seeking a senior Loss Adjuster to lead the end-to-end management of major and complex claims across domestic, commercial, and liability portfolios. The role demands deep technical expertise, strong commercial acumen, and established market credibility.

You will influence outcomes, mentor team members, and engage with senior stakeholders including insurers, brokers and legal representatives, in a globally recognised organisation.