Senior Claims Lead - Major & Complex Losses

Crawford & Company; Victoria; On-site; AUD 160,000 - 220,000; Full time

Job summary

Crawford & Company in Australia seeks a senior Loss Adjuster to lead the management of large, complex, and high-value claims across domestic, commercial, and liability portfolios.

This role requires deep technical expertise, strong commercial acumen, and established market credibility. You will influence outcomes, mentor junior staff, and engage with insurers, brokers, and legal representatives in a globally recognised organisation.

Qualifications

• Extensive experience managing major and complex claims.
• Strong industry profile with established stakeholder relationships.
• Advanced negotiation and stakeholder management skills.
• Commercially astute with leadership and mentoring intent.

Responsibilities

• Lead end-to-end management of major and complex claims.
• Provide expert advice on coverage, liability, and strategy.
• Drive commercial outcomes through negotiation and resolution.
• Engage and influence senior stakeholders.
• Oversee claim performance, reserving, and cost control.
• Support business development and strengthen market presence.
• Mentor team members and uphold technical excellence.
• Ensure compliance with regulatory and client standards.

Skills

Loss adjusting expertise

Stakeholder relationships

Negotiation skills

Leadership

Job description

Crawford & Company in Australia seeks a senior Loss Adjuster to lead the management of large, complex, and high-value claims across domestic, commercial, and liability portfolios.

This role requires deep technical expertise, strong commercial acumen, and established market credibility. You will influence outcomes, mentor junior staff, and engage with insurers, brokers, and legal representatives in a globally recognised organisation.