Senior Loss Adjuster: Lead Complex Claims & Strategy

Crawco; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Crawco in Australia is seeking a senior Loss Adjuster to lead the management of large, complex, high-value claims across domestic, commercial, and liability portfolios. You will own complex matters, influence outcomes, and engage with senior stakeholders across insurers, brokers, and legal representatives.

This is a career-defining role offering leadership opportunities, cross-border collaboration, and a clear pathway to influence within a globally recognised organisation.

Qualifications

• Extensive experience managing major and complex claims.
• Strong industry profile with established stakeholder relationships.
• Recognised for technical expertise, sound judgement, and credibility.
• Advanced negotiation and stakeholder management skills.
• Commercially astute with the ability to influence outcomes.
• Committed to leadership, mentoring, and ongoing development.

Responsibilities

• Lead end-to-end management of major and complex claims
• Provide expert advice on coverage, liability, and strategy
• Drive commercial outcomes through negotiation and resolution
• Engage and influence senior stakeholders
• Oversee claim performance, reserving, and cost control
• Support business development and strengthen market presence
• Mentor team members and uphold technical excellence
• Ensure compliance with regulatory and client standards

Job description

Crawco in Australia is seeking a senior Loss Adjuster to lead the management of large, complex, high-value claims across domestic, commercial, and liability portfolios. You will own complex matters, influence outcomes, and engage with senior stakeholders across insurers, brokers, and legal representatives.

This is a career-defining role offering leadership opportunities, cross-border collaboration, and a clear pathway to influence within a globally recognised organisation.