Senior Major & Complex Loss Adjuster — Drive Big Claims

Crawford and Company; Melbourne; On-site; AUD 100,000 - 130,000; Full time

Job summary

Crawford & Company in Melbourne is seeking a high-calibre Major & Complex Loss Adjuster to join its GTS team and manage a portfolio of significant, technically complex claims for major clients across the insurance market.

You will deliver expert advice, drive claim resolution, and engage with insurers, brokers and key stakeholders. The role values technical excellence, commercial judgement and strong client relationships, with ongoing professional development opportunities.

Qualifications

• Experience managing major and complex loss claims.
• Strong relationships with insurers, brokers, and key stakeholders.
• Advanced negotiation, stakeholder management and conflict resolution skills.

Responsibilities

• Manage major and complex loss claims for key clients.
• Provide expert advice and drive claim resolution.
• Engage with insurers, brokers and other stakeholders to secure outcomes.

Skills

Major & Complex Loss

Negotiation

Stakeholder management

Client engagement

Professional development

Education

ANZIIF or AICLA qualifications

Job description

Crawford & Company in Melbourne is seeking a high-calibre Major & Complex Loss Adjuster to join its GTS team and manage a portfolio of significant, technically complex claims for major clients across the insurance market.

You will deliver expert advice, drive claim resolution, and engage with insurers, brokers and key stakeholders. The role values technical excellence, commercial judgement and strong client relationships, with ongoing professional development opportunities.