Senior Leader, Student Conduct & Resolution Centre

The University of Western Australia; Perth; On-site; AUD 160,000 - 210,000; Full time

Benefits offered by this job

17% superannuation

Job summary

The University of Western Australia invites applications for an Associate Director to lead the Student Conduct and Resolution Centre. You will oversee complaint resolution, student conduct, child safety and integrity frameworks in alignment with legislation and governance requirements.

In this senior role, you will manage complex investigations, ensure trauma‑informed practice, and provide strategic advice to senior leaders while driving continuous improvement through policy, systems and

Qualifications

• Extensive senior leadership experience in complaints management, investigations, conduct, integrity, regulatory or comparable governance functions.
• Deep knowledge of the Australian higher education, regulatory or public sector environment, including procedural fairness, complaint resolution, child safety, integrity and risk management frameworks.
• Demonstrated expertise leading complex investigations and high-risk case management, including trauma-informed, evidence-based approaches.
• Strong capability to influence and advise senior stakeholders with excellent judgement and negotiation skills.
• Proven ability to develop high-performing teams, governance frameworks, policies and reporting.

Responsibilities

• Provide strategic and operational leadership for complaint resolution, student conduct, child safety and integrity functions.
• Lead management and investigation of complex, sensitive, and high-risk matters with trauma-informed practice and defensible decision-making.
• Partner with University Executive and governance committees to drive continuous improvement through governance, policy, systems and data-led insights.

Skills

Senior leadership

Governance knowledge

Investigations expertise

Stakeholder influence

Written communication

Job description

The University of Western Australia invites applications for an Associate Director to lead the Student Conduct and Resolution Centre. You will oversee complaint resolution, student conduct, child safety and integrity frameworks in alignment with legislation and governance requirements.

In this senior role, you will manage complex investigations, ensure trauma‑informed practice, and provide strategic advice to senior leaders while driving continuous improvement through policy, systems and