Associate Director, Student Conduct and Resolution Centre

The University of Western Australia; Perth; On-site; AUD 160,000 - 210,000; Full time

Benefits offered by this job

17% superannuation

Job summary

The University of Western Australia invites applications for an Associate Director to lead the Student Conduct and Resolution Centre. You will oversee complaint resolution, student conduct, child safety and integrity frameworks in alignment with legislation and governance requirements.

In this senior role, you will manage complex investigations, ensure trauma‑informed practice, and provide strategic advice to senior leaders while driving continuous improvement through policy, systems and

Qualifications

• Extensive senior leadership experience in complaints management, investigations, conduct, integrity, regulatory or comparable governance functions.
• Deep knowledge of the Australian higher education, regulatory or public sector environment, including procedural fairness, complaint resolution, child safety, integrity and risk management frameworks.
• Demonstrated expertise leading complex investigations and high-risk case management, including trauma-informed, evidence-based approaches.
• Strong capability to influence and advise senior stakeholders with excellent judgement and negotiation skills.
• Proven ability to develop high-performing teams, governance frameworks, policies and reporting.

Responsibilities

• Provide strategic and operational leadership for complaint resolution, student conduct, child safety and integrity functions.
• Lead management and investigation of complex, sensitive, and high-risk matters with trauma-informed practice and defensible decision-making.
• Partner with University Executive and governance committees to drive continuous improvement through governance, policy, systems and data-led insights.

Skills

Senior leadership

Governance knowledge

Investigations expertise

Stakeholder influence

Written communication

Job description

• Drive best-practice complaint resolution, student conduct, child safety and integrity frameworks across the University.
• Full-time appointment on an ongoing basis.
• Competitive salary package plus 17% superannuation.

About The Area

The Directorate of Student Life and Community sits within UWA’s Education and Student Experience Portfolio and plays a critical role in delivering a world-class student experience. Through its integrated services and initiatives, the Directorate fosters inclusion, belonging, wellbeing, safety, accessibility and student success across the entire student lifecycle. As part of this Directorate, the Student Conduct and Resolution Centre (SCRC) provides strategic leadership and operational oversight of the University’s complaint resolution, student conduct, child safety and integrity frameworks. Working collaboratively across the University, the Centre promotes accountability, respectful behaviour, procedural fairness and institutional integrity through contemporary, student-centred and trauma-informed practices.

About The Opportunity

• Provide strategic and operational leadership for the University’s complaint resolution, student conduct, child safety and integrity functions, ensuring alignment with legislation, governance requirements and sector best practice.
• Lead the management and investigation of complex, sensitive and high-risk matters, including gender-based violence investigations, while ensuring trauma-informed practice, procedural fairness and defensible decision-making.
• Partner with University Executive, senior leaders and governance committees to provide expert advice, strengthen institutional capability, identify emerging risks and drive continuous improvement through governance, policy, systems and data-led insights.

About You

• Extensive senior leadership experience in complaints management, investigations, conduct, integrity, regulatory or comparable governance functions within a complex organisation.
• Deep knowledge of the Australian higher education, regulatory or public sector environment, including procedural fairness, complaint resolution, child safety, integrity and risk management frameworks.
• Demonstrated expertise leading complex investigations and high-risk case management, including the application of trauma-informed, evidence-based and restorative approaches.
• Strong capability to influence and advise senior stakeholders, supported by exceptional judgement, negotiation, conflict resolution and relationship management skills.
• Proven ability to develop high-performing teams, governance frameworks, policies, systems and continuous improvement initiatives, complemented by outstanding written communication and reporting skills.

Note

As part of the recruitment process, candidates will be required to complete declarations in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. A current National Police Clearance, WA Working with Children Check will be required by the successful applicant.

Position description: PD [Associate Director, Student Conduct and Resolution Centre] [524414].pdf

Closing date: 11:55 PM AWST on Monday, 5 October 2026

This position is only open to applicants with relevant rights to work in Australia.

Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels.

About The University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

Learn more about us.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.