Senior IT Technician - Cloud-First, 3rd-Line & Projects

United States Digital Space LLC; Brighton; On-site; AUD 80,000 - 107,000; Full time

Benefits offered by this job

Competitive salary

Equity scheme

25 days holiday

Sea-front office

Private medical insurance

Life assurance

Pension 5%

Enhanced family leave

EAP

EV leasing

Cycle to work

Nursery salary sacrifice

Volunteering day

Job summary

Motorway is seeking a senior IT professional to own complex support and the full employee IT lifecycle. You’ll be the go-to expert, solving issues beyond the helpdesk and driving improvements in a cloud-first environment.

This role requires 4+ years in IT support, strong troubleshooting, and excellent communication with non-technical staff. You’ll manage identity and device policies (SSO/MDM), Zendesk, Jira, and keep core systems reliable while delivering project work.

Qualifications

• Minimum 4 years in IT support or helpdesk, including escalation.
• Experience supporting macOS and Windows in a business setting.
• Strong troubleshooting and end-to-end ownership.
• Clear, patient communicator for non-technical colleagues.

Responsibilities

• Serve as first point of contact for technical problems with clear, timely updates.
• Investigate root causes and prevent recurrence.
• Own improvements from suggestion to implementation.
• Balance daily requests with longer IT projects.
• Mentor junior colleagues to grow overall capability.
• Act as 3rd line escalation point for wider IT Service team.
• Identify patterns to reduce ticket resolution times.

Skills

macOS

Windows

Troubleshooting

Communication

Cloud-first

Tools

Zendesk

Jira

Jamf

Intune

Google Workspace

Networking

AV systems

Cloud telephony

Job description

Motorway is seeking a senior IT professional to own complex support and the full employee IT lifecycle. You’ll be the go-to expert, solving issues beyond the helpdesk and driving improvements in a cloud-first environment.

This role requires 4+ years in IT support, strong troubleshooting, and excellent communication with non-technical staff. You’ll manage identity and device policies (SSO/MDM), Zendesk, Jira, and keep core systems reliable while delivering project work.