Information Technology Support Manager

Cloudwerx; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Cloudwerx is seeking an experienced IT Support Manager to own the day-to-day health, security and continuous improvement of our end-user technology environment, supporting ~200 Windows and macOS devices. This role is hands-on and focused on practical solutions, not a traditional management position.

You will manage lifecycle, onboarding/offboarding, endpoint security, MFA/SSO, and coordinate with security, networks and cloud partners while reporting risks and opportunities to leadership.

Qualifications

• Experience managing mixed Windows and macOS environments.
• Hands-on problem solving and ownership in IT operations.
• Ability to coordinate with security, networks, and cloud partners as needed.

Responsibilities

• Own the day-to-day health, security and continuous improvement of the end-user IT environment.
• Manage lifecycle, inventory, configuration, patching and health of Windows and macOS fleet.
• Hands-on administration of Jamf Pro and Microsoft Intune.

Skills

Windows & macOS management

Jamf Pro

Microsoft Intune

Google Workspace

Tools

Jamf Pro

Microsoft Intune

Google Workspace

Job description

Cloudwerx connects AI, data and CRM to turn the possibilities of intelligence into business performance.

Behind that work, we need our own technology environment to be just as dependable.

We’re looking for an experienced IT Support Manager to take ownership of the day-to-day health, security and continuous improvement of our end-user technology environment, supporting approximately 200 Windows and macOS devices.

This isn’t a traditional IT management role.

We need someone who is comfortable being hands-on, making things work better, solving problems before they become bigger ones, and bringing in specialist expertise when the situation calls for it.

What you’ll own

You’ll take practical ownership of our end-user IT environment, including:

• Managing the lifecycle, inventory, configuration, patching and health of our Windows and macOS fleet
• Hands-on administration of Jamf Pro and Microsoft Intune
• Managing Google Workspace, including Gmail, Calendar, Drive, groups, licences, identity and access
• Making onboarding, offboarding and access changes secure, consistent and easy for our people
• Supporting endpoint security, MFA/SSO, access reviews, vulnerability management and incident response
• Maintaining useful IT documentation, runbooks, asset records and compliance information
• Coordinating specialist partners across security, networks, cloud and recovery when deeper expertise is needed
• Helping us use AI-assisted development tools such as OpenAI Codex and Claude Code safely and responsibly
• Giving our leaders clear visibility of IT service, risks, priorities and opportunities to improve

Just as importantly, you’ll look for the friction.

Where something is repetitive, unclear, unnecessarily manual or creating risk, we want you to help us make it better.

What we’re looking for

You’ll bring strong hands-on experience managing mixed Windows and macOS environments, with practical capability across Jamf Pro, Microsoft Intune and Google Workspace.

You’ll also be comfortable with endpoint security, identity and access management, patching, incident management and troubleshooting.

You don’t need to personally be the deepest specialist in every area. You do need the judgement to recognise when specialist support is needed, engage the right people and remain accountable for getting the outcome.

Most importantly, you’re someone who takes ownership.

You can move comfortably between helping a person with an everyday technology problem, improving the systems behind it, coordinating a specialist vendor and explaining an emerging risk clearly to a leader.

Why Cloudwerx?

We’re a technology consultancy working across AI, data, CRM, integration, automation and enterprise transformation.

We believe the point of technology isn’t the technology itself — it’s what people can do because of it.

That applies inside Cloudwerx too.

You’ll have the autonomy to shape how our internal IT environment operates, improve the experience for our people and help us adopt new technology thoughtfully and securely.

We’re looking for someone who likes ownership more than hierarchy, practical solutions more than unnecessary process, and continuous improvement more than maintaining the status quo.