Senior IT Technician

United States Digital Space LLC

Brighton

On-site

AUD 80,000 - 107,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Competitive salary

Equity scheme

25 days holiday

Sea-front office

Private medical insurance

Life assurance

Pension 5%

Enhanced family leave

EAP

EV leasing

Cycle to work

Nursery salary sacrifice

Volunteering day

Job summary

Motorway is seeking a senior IT professional to own complex support and the full employee IT lifecycle. You’ll be the go-to expert, solving issues beyond the helpdesk and driving improvements in a cloud-first environment.

This role requires 4+ years in IT support, strong troubleshooting, and excellent communication with non-technical staff. You’ll manage identity and device policies (SSO/MDM), Zendesk, Jira, and keep core systems reliable while delivering project work.

Qualifications

Minimum 4 years in IT support or helpdesk, including escalation.
Experience supporting macOS and Windows in a business setting.
Strong troubleshooting and end-to-end ownership.
Clear, patient communicator for non-technical colleagues.

Responsibilities

Serve as first point of contact for technical problems with clear, timely updates.
Investigate root causes and prevent recurrence.
Own improvements from suggestion to implementation.
Balance daily requests with longer IT projects.
Mentor junior colleagues to grow overall capability.
Act as 3rd line escalation point for wider IT Service team.
Identify patterns to reduce ticket resolution times.

Skills

macOS

Windows

Troubleshooting

Communication

Cloud-first

Tools

Zendesk

Jira

Jamf

Intune

Google Workspace

Networking

AV systems

Cloud telephony

Job description

About MotorwayMotorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award‑winning, technology‑led approach has redefined the experience of selling a car. the company is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast‑growing scale‑up at a crucial phase of growth and help change an industry for the better.

About the role

This is a senior, hands‑on role in our IT team. You’ll be the person colleagues turn to when something needs solving properly, not just logged and passed on. We run a modern, cloud‑first setup, so the job stretches well beyond the helpdesk queue, covering the full employee IT lifecycle, keeping core systems reliable, and taking on meatier project work alongside day‑to‑day support. We are looking for someone who notices what could work better and pushes to fix it.

Key Responsibilities

Act as a first point of contact for technical problems across the business, keeping people informed with clear, timely updates.
Get to the root cause of issues rather than papering over them, so colleagues have the kit and know‑how to do their jobs well.
Bring your own ideas on where our IT setup could improve, and see them through from suggestion to implementation.
Juggle the daily flow of support requests against your commitments on longer‑running IT projects.
Keep sharpening your own technical skills and stay on top of new tools and approaches.
Act as the escalation point (3rd line) and go‑to expert for the wider IT Service team.
Coach less experienced colleagues so the team's overall expertise grows, closing knowledge gaps as you spot them.
Spot patterns behind recurring problems early, and find ways to cut down ticket resolution times.

Requirements

At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supporting both macOS and Windows in a business setting.
Sharp troubleshooting instincts and a habit of owning a problem end‑to‑end rather than handing it off.
A clear, patient communicator who can walk non‑technical colleagues through an issue without leaning on jargon.
Hands‑on experience with a modern, cloud‑first stack, or a genuine drive to get there, including:
Identity and device management - SSO, MDM (Jamf, Intune), Google Workspace and similar.
Infrastructure and tooling - networking, AV systems, cloud telephony, Zendesk and Atlassian (Jira).
Self‑sufficient day to day, but just as ready to pitch in and support the wider team.
A real curiosity about technology and an appetite to keep learning and improving how things run.
Networking know‑how is a plus, but not a dealbreaker.

Benefits