Senior IT Field Engineer – On‑Site & Remote Support (NV1)

Unisys; New South Wales; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Unisys Australia is seeking a Senior Field Engineer to install, diagnose, maintain and service end-user devices and peripherals at client sites. You will provide remote and on-site Level 2 and Level 3 support for incidents and service requests that cannot be resolved at the Service Desk.

The role requires NV1 security clearance, strong communication, and a proactive focus on customer service. You will work with partner teams to support end-user productivity and ensure high customer satisfaction

Qualifications

• Experience installing, diagnosing, maintaining end-user devices and peripherals.
• Provide Level 2/3 support for incidents and service requests that cannot be resolved at the Service Desk.
• NV1 security clearance is required for the role.

Responsibilities

• Install, diagnose, maintain and service end-user devices and peripherals at client sites.
• Provide remote and on-site Level 2 and Level 3 support.
• Collaborate with partner teams to support end-user productivity and customer satisfaction.

Skills

NV1 security clearance

Strong communication

Customer service

Job description

Unisys Australia is seeking a Senior Field Engineer to install, diagnose, maintain and service end-user devices and peripherals at client sites. You will provide remote and on-site Level 2 and Level 3 support for incidents and service requests that cannot be resolved at the Service Desk.

The role requires NV1 security clearance, strong communication, and a proactive focus on customer service. You will work with partner teams to support end-user productivity and ensure high customer satisfaction