Senior IT Deskside Consultant — End-User Support & Growth

Long View Systems

Wollongong City Council

On-site

AUD 53,000 - 70,000

Full time

14 days+

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Job summary

Long View Systems is seeking a Deskside Consultant in the BC branch to support a client in downtown Victoria. You will leverage your technical skills to deliver an excellent customer experience while growing your career with Long View.

Ideal candidates bring 5+ years of IT support, experience in a Microsoft environment, and hands-on work with Windows, Linux, and Mac OS. The role emphasizes on-site and remote support across a range of devices and AV equipment.

Qualifications

5+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role.
Knowledge of server operations, infrastructure, web interfaces, remote access tools.
Hands-on experience with Windows/Linux/Mac OS environments.
Experience with: Microsoft Office 365, Remote support, PC / printer hardware / VPN / Citrix, Active Directory.

Responsibilities

Provide IT End User support and troubleshooting of Desktop devices, mobile/phone devices, printer devices, Audio/Visual equipment and other related IT devices and services.
Work with other IT teams to troubleshoot issues with voice network, data network and cloud services as needed.
Deploy laptops and peripherals to new and existing users in line with team standards.
Communicate effectively with customers, stakeholders and service providers to deliver on technology requirement.
Provide appropriate identification, tracking, escalation, communication for issues to customer base.