Deskside support

Pyramid Global Technologies Limited; Adelaide; On-site; AUD 60,000 - 85,000; Full time

Job summary

Pyramid Global Technologies Limited is seeking a deskside support specialist in Adelaide to provide on-site IT assistance. You will work with a global team to manage incidents, perform front-line troubleshooting, and support devices including laptops, printers, and mobile devices.

Strong English communication and a positive, service-oriented mindset are essential. The role involves regular in-location support, basic network understanding, and collaboration across teams to meet service levels.

Qualifications

• Familiar with IT Service Management processes and practices.
• Strong customer service orientation and communication skills.
• Ability to prioritize tasks and work under pressure.
• Willingness to collaborate with global teams and adapt to changes.

Responsibilities

• Provide on-site IT support to clients in Adelaide.
• Operate within ITIL-based service practices and workflows.
• Liaise with global teams to conduct support operations daily.
• Ensure effective incident handling and first-line troubleshooting.
• Assist with mobile devices and printer support as needed.

Skills

ITIL knowledge

Customer service mindset

Communication

Task prioritization

Team collaboration

Tools

Service Snow

Job description

Job Description for Deskside Support in Adelaide.

Twice a week ( Mon & Thursday only )

• Technical knowledge of IT solutions including but not limited to workstation, server and LAN
• knowledge.
• Providing IT support on client site
• Windows OS
• Windows Server/AD basic knowledge
• Microsoft Office applications (O365)
• Basic understanding of network devices (Cisco and HP)
• Basic understanding of Network topology (TCP/IP, DNS, WINS)
• Experience managing mobile devices
• Experience managing printer support
• Experience of working in an ITIL environment
• Basic understanding of first level application support
• Strong customer service mindset
• Conduct support operations with global team and tools on a day-to-day basis
• Willingness to travel, not more than 20% of working time
• Excellent interpersonal and communication skills in verbal and written English.
• Local language requirement based on service location: grade level C1

Primary Skill :

• Good understanding of IT Service Management processes and practices
• Demonstrates a positive and productive attitude
• Manages to prioritize tasks and work under pressure
• Inspires the trust of others
• Follows organizations goals, values, policies, and procedures
• Manages competing demands, frequent changes, and uses time effectively
• Strong business understanding
• Experience on preferably several of technological domains: Servers & Storage, Communication
• Technology, and Managed Desktop Services
• Problem solving capabilities

Secondary Skill :

• Experience of working in projects
• Experience of IT operations for Factory and Office environment

Certifications Completed :

• Advantage - ITIL V3 or V4

Products Used :

• Service Snow