Deskside Technician II

Stefanini Group; New South Wales; Ibrido; AUD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Stefanini Group is seeking a Deskside Technician II to deliver on-site technical support in a large corporate environment in St Leonards, NSW. You will handle desktop/laptop support for Mac and PC, manage incidents in the ticketing system, and assist with hardware maintenance, imaging, and data migrations.

The role requires a High School Diploma and 3+ years in a managed service setting, along with strong communication skills and the ability to work on-site without remote or hybrid arrangements.

Competenze

• High School Diploma is required.
• 3+ years of experience in a Managed Service Environment.
• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware.
• Deskside/End User Computer experience in a corporate environment.
• Excellent verbal and written communication skills.
• Ability to research and troubleshoot complex technical issues.
• Ability to prioritize and manage multiple tasks with minimal supervision.

Mansioni

• Provide deskside/desktop support for Mac and PC in a large corporate setting.
• Troubleshoot Windows 7/10 devices and related peripherals.
• Support mobile devices, printers, scanners, and VPN connectivity.
• Maintain system configurations and document changes.
• Track incidents and resolutions using the client ticketing tool.
• Assist with hardware repairs, migrations, and asset inventory.

Conoscenze

Communication skills

End-user support

Research & troubleshooting

On-site support

Multitasking

Formazione

High School Diploma

Strumenti

Mac OS

Windows OS

Office 365

AV Conferencing Systems

Descrizione del lavoro

Job Details

Deskside Technician II

Deskside Technician II St Leonards,NS Posted:10/26/2026 Job Description Job ID#: 65253

Job Category: Deskside Technician II

Position Type: Full Time

Remaining Positions: 1

Details: What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements Details: What do you need to succeed?

• High School Diploma (required)

• 3+ years of experience working in a Managed Service Environment.

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Applicants must be an Australian Citizen or Australian Permanent Resident. This role is not available to candidates working in Australia on a temporary visa, and visa sponsorship is not available.

This is a fully onsite position. Working from home or hybrid working arrangements are not available as part of this role.

#LI-GA1, #LI-ONSITE

Pay Range: Based on Experience