Remote Deskside Support Engineer - 12-Month FTC

HCLTech - Australia and New Zealand; Central Coast; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

HCLTech Australia and New Zealand is hiring a Desktop Support Engineer to provide day-to-day local and remote desktop support, take inbound calls, troubleshoot hardware, software and applications, and document steps in the ticketing system while coordinating with supervisors to ensure consistent service across shifts.

The ideal candidate has 2–3 years of Windows desktop support experience, familiarity with Windows 7–10, Active Directory, MS Office 365, printer and hardware troubleshooting, and

Qualifications

• Bachelor’s Degree or equivalent in Computer Science or related field.
• Minimum 18 months of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.

Skills

CompTIA A+ / MCP

Active Directory

MS Office 365

Troubleshooting

Communication skills

Customer service

Education

Bachelor's Degree in Computer Science or related field

Tools

Ticketing systems

Mobile device management

Job description

HCLTech Australia and New Zealand is hiring a Desktop Support Engineer to provide day-to-day local and remote desktop support, take inbound calls, troubleshoot hardware, software and applications, and document steps in the ticketing system while coordinating with supervisors to ensure consistent service across shifts.

The ideal candidate has 2–3 years of Windows desktop support experience, familiarity with Windows 7–10, Active Directory, MS Office 365, printer and hardware troubleshooting, and