Senior Internal Communications Officer

Iaawg; Sydney; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Volunteer opportunities

Annual leave enhancements

Job summary

Mission Australia is seeking a Senior Internal Communications Officer to craft compelling stories and drive strategic comms across a national workforce. You will lead digital storytelling, advisory support to senior leaders, and employee engagement initiatives, connecting staff to our purpose.

You will shape communications for nationwide teams, translate complex programs into clear messages, and mentor colleagues while delivering high-impact communications across multiple channels.

Qualifications

• Strategic communication plans and campaigns experience.
• Experience advising senior leaders and influencing outcomes.
• Experience working across geographically dispersed teams.
• Experience with digital platforms like SharePoint and Teams.

Responsibilities

• Develop and deliver strategic internal communication plans aligned to priorities.
• Provide expert communication guidance to leaders and project teams.
• Create clear, engaging content translating complex info.
• Lead high-quality written, visual and multimedia content.
• Manage internal channels to keep content relevant and accessible.
• Drive employee engagement through storytelling highlighting outcomes.
• Support major projects with communication strategies for adoption.
• Monitor and analyse engagement to improve channel performance.

Skills

Strategic communication

Stakeholder engagement

Content creation

Video production

Multimedia storytelling

Project management

Written communication

Education

Communications or related degree

Tools

SharePoint

Microsoft Teams

Job description

Full-Time Permanent Role Location: Sydney, NSW with Work from Home Options Salary of $90,000 + Super + NFP Salary Packaging

Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

At Mission Australia, we believe that when people feel informed, included and inspired, they are better equipped to create meaningful change in the lives of the individuals, families and communities we serve. As our Senior Internal Communications Officer, you will play a pivotal role in bringing our mission to life by crafting compelling stories, leading impactful communication initiatives and connecting our people nationally. Working at the heart of a national organisation dedicated to building hope and possibility for all, you'll help shape how we engage, inform and empower our workforce through strategic communication, digital storytelling and employee engagement, ensuring our people remain connected to the purpose that drives us every day.

Your key responsibilities

• Develop and deliver strategic internal communication plans that support organisational priorities and initiatives.
• Provide expert communication advice and guidance to leaders, stakeholders and project teams across the organisation.
• Create clear, engaging and audience-focused content that translates complex information into meaningful messages.
• Lead the development of high-quality written, visual and multimedia content, including leadership communications, internal campaigns and organisational updates.
• Manage and optimise internal communication channels, ensuring content is relevant, engaging and accessible.
• Drive employee engagement through impactful storytelling that celebrates people, client outcomes and organisational achievements.
• Support major projects and transformation initiatives with communication strategies that build understanding, engagement and adoption.
• Monitor communication effectiveness, analyse engagement insights and recommend continuous improvements to channel performance and audience reach.
• Mentor and support team members by sharing knowledge, best practice and innovative communication approaches.

Requirements for success

• Qualifications in Communications, Journalism, Public Relations, Digital Content, Community Engagement or a related discipline, or equivalent demonstrated experience.
• Proven experience developing and delivering strategic communication plans, campaigns and engagement initiatives.
• Experience partnering with senior leaders and stakeholders to provide trusted communication advice and influence outcomes.
• Demonstrated success working in complex, geographically dispersed organisations with diverse audiences.
• Experience managing and optimising digital communication platforms, including SharePoint, Microsoft Teams and employee engagement channels.
• Proficiency in video production, photography, editing and multimedia storytelling, with a focus on creating accessible and engaging content.
• Excellent written communication, proofreading and editing skills, with the ability to translate complex information into clear and meaningful messages.
• A collaborative, proactive and solutions-focused approach, with strong project management skills, sound judgement and the ability to manage multiple priorities.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail].

Find out more about a career with Mission Australia.

Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration.

We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.