Engagement Experience Manager

Iaawg; Sydney; On-site; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Salary packaging (NFP)

Work from home options

Counselling support

Volunteering opportunities

Extra leave

Job summary

Mission Australia is seeking an Engagement Experience Manager to shape how our people experience change, communication and connection across a national charity. You will design meaningful, human-centred engagement experiences that help employees understand, embrace and thrive through organisational change.

Reporting to the General Manager, Culture, Change and Comms, you will develop integrated communication, learning and engagement plans, translating complex initiatives into clear messages and

Qualifications

• Significant experience developing and delivering communication and engagement strategies within large or complex organisations.
• Demonstrated success driving employee engagement, adoption and behavioural change across enterprise initiatives.
• Proven ability to create clear, compelling communications that simplify complex information for diverse audiences.
• Experience designing and delivering training programs, workshops, eLearning and learning resources.
• Exceptional stakeholder engagement and relationship management skills, with the ability to influence at all levels of the organisation.
• Strong organisational skills, with the ability to manage competing priorities and deliver high-quality outcomes in a fast-paced environment.
• A collaborative, adaptable and solutions-focused approach, with strong judgement and attention to detail.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Responsibilities

• Design and deliver enterprise-wide engagement and adoption strategies that help employees understand, embrace and sustain change.
• Partner with project teams and business leaders to identify employee impacts and develop targeted engagement approaches.
• Create integrated communication, learning and engagement plans that drive awareness, understanding and behavioural change.
• Design employee experiences that connect organisational priorities with the needs of organisational-wide teams.
• Prepare communications, presentations, leadership briefings and key messaging that support confident engagement, understanding and adoption.
• Build strong relationships with leaders, project teams and subject matter experts to ensure consistent employee experiences.
• Translate complex business and technology initiatives into clear, engaging and actionable messages.
• Monitor engagement, communication effectiveness and adoption outcomes, using insights to continuously improve approaches.
• Champion innovation, employee voice and emerging technologies to enhance communication, engagement and learning outcomes.

Skills

Stakeholder engagement

Change management

Communication skills

Training design

Education

Tertiary qualification in Communications or related field

Job description

Full-Time Permanent Role Location: Sydney, NSW with Work from Home Options! Salary $105,000 + Super + NFP Salary Packaging

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Every day at Mission Australia, thousands of employees work alongside people and communities facing some of life’s toughest challenges, helping to build hope, opportunity and belonging. As our new Engagement Experience Manager, you will play a critical role in shaping how our people experience change, connection and communication across a national organisation committed to creating a fairer Australia. Reporting to the General Manager, Culture, Change and Comms, you will design meaningful, human-centred engagement experiences that help employees understand, embrace and thrive through organisational change, ensuring our people feel informed, supported and connected to our purpose that drives everything we do.

Your key responsibilities will be to:

• Design and deliver enterprise-wide engagement and adoption strategies that help employees understand, embrace and sustain change.
• Partner with project teams and business leaders to identify employee impacts and develop targeted engagement approaches.
• Create integrated communication, learning and engagement plans that drive awareness, understanding and behavioural change.
• Design employee experiences that connect organisational priorities with the needs of organisational-wide teams.
• Prepare communications, presentations, leadership briefings and key messaging that support confident engagement, understanding and adoption.
• Build strong relationships with leaders, project teams and subject matter experts to ensure consistent employee experiences.
• Translate complex business and technology initiatives into clear, engaging and actionable messages.
• Monitor engagement, communication effectiveness and adoption outcomes, using insights to continuously improve approaches.
• Champion innovation, employee voice and emerging technologies to enhance communication, engagement and learning outcomes.

Requirements for success

• Tertiary qualification in Communications, Public Relations, Marketing, Learning & Development, Change Management or a related discipline, or equivalent professional experience.
• Significant experience developing and delivering communication and engagement strategies within large or complex organisations.
• Demonstrated success driving employee engagement, adoption and behavioural change across enterprise initiatives.
• Proven ability to create clear, compelling communications that simplify complex information for diverse audiences.
• Experience designing and delivering training programs, workshops, eLearning and learning resources.
• Exceptional stakeholder engagement and relationship management skills, with the ability to influence at all levels of the organisation.
• Strong organisational skills, with the ability to manage competing priorities and deliver high-quality outcomes in a fast-paced environment.
• A collaborative, adaptable and solutions-focused approach, with strong judgement and attention to detail.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.