Senior ITSM & Incident Governance – ACT On-site

Talent; Canberra; On-site; AUD 100,000 - 130,000; Full time

Job summary

A leading IT recruitment firm is seeking an experienced Account Delivery Manager in Canberra to lead the development and implementation of IT service management strategies. This mid-senior level contract role requires strong leadership and governance skills, with a focus on incident management and stakeholder engagement. Candidates must hold a current AGSVA NV2 clearance and be based in the ACT for onsite work.

Qualifications

• Demonstrated ability to develop and implement IT service management strategy.
• Experience managing organisational-level governance and process change.
• Ability to shape ICT incident management strategy across boundaries.

Responsibilities

• Lead and develop IT service management strategy and policy.
• Set policy for managing change in live services.
• Coordinate major incident management across teams.

Skills

Leadership

Governance

Incident Management

IT Service Management Policy

Stakeholder Engagement

Job description

A leading IT recruitment firm is seeking an experienced Account Delivery Manager in Canberra to lead the development and implementation of IT service management strategies. This mid-senior level contract role requires strong leadership and governance skills, with a focus on incident management and stakeholder engagement. Candidates must hold a current AGSVA NV2 clearance and be based in the ACT for onsite work.