Senior In-Home Care Operations Leader – NSW

CCInternational Recruitment; Sydney; On-site; AUD 180,000 - 260,000; Full time

Job summary

CCInternational Recruitment is seeking a senior leader to oversee in-home care operations across New South Wales. Reporting to the COO, you will drive performance, workforce capability, service quality, compliance and continuous improvement across a large state portfolio.

You will lead governance, strategise priorities, and direct frontline teams to deliver client-centred care while optimising schedules, travel and costs. Strong stakeholder management and regulatory experience are essential.

Qualifications

• Extensive senior operational leadership experience across large, dispersed service portfolio.
• Strong experience in in-home care, aged care, disability, community services or related regulated environment.
• Proven success leading large multi-disciplinary teams through operational leaders and Team Leaders.
• Deep understanding of person-centred service delivery, workforce management, quality, safeguarding and compliance.
• Experience managing operational and financial performance including budgets and funding arrangements.
• Strong workforce planning, scheduling, utilisation and resource optimisation.
• Proven ability to improve operating models, systems and processes across growing or changing organisations.
• Experience managing incidents, complaints, operational risk and regulatory obligations.
• Strong commercial judgement balancing client outcomes, service quality and financial performance.

Responsibilities

• Lead the operational performance and governance of in-home care services across NSW.
• Translate strategy into priorities, operating plans and measurable outcomes.
• Oversee service delivery across programs, locations and dispersed frontline teams.
• Ensure services align with care plans, funding arrangements and client needs.
• Direct workforce deployment to maintain skill mix and geographic coverage.
• Lead Team Leaders and frontline staff, building capability and accountability.
• Oversee client onboarding, service transitions and continuity of care.
• Improve care delivery models, workforce planning and travel optimisation.
• Monitor hours, utilisation, travel, financial performance and client outcomes.
• Standardise practices to improve quality, consistency and scalability.
• Ensure compliance with aged care, disability, quality and safety requirements.
• Oversee incidents, complaints and safeguarding, including investigations.
• Maintain audit readiness and manage operational, workforce and client risks.
• Use data and reporting to identify trends and drive performance improvements.
• Leverage technology, AI and automation to modernise service delivery.
• Contribute to governance, policy and strategic priorities.

Skills

Senior leadership

In-home care

Aged care

Disability services

Team leadership

Workforce planning

Scheduling

Budgeting

Compliance

Stakeholder management

Data-driven decisions

Change leadership

Communication

Strategic planning

Screening/credentialing

Education

Tertiary qualification in disability/community services/social work

Job description

CCInternational Recruitment is seeking a senior leader to oversee in-home care operations across New South Wales. Reporting to the COO, you will drive performance, workforce capability, service quality, compliance and continuous improvement across a large state portfolio.

You will lead governance, strategise priorities, and direct frontline teams to deliver client-centred care while optimising schedules, travel and costs. Strong stakeholder management and regulatory experience are essential.