Team Leader, In-Home Care Support (Hybrid)

Healthcare Australia; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Work Life Leave

Hybrid working

Job summary

Healthcare Australia (HCA) is seeking an exceptional Service Delivery Lead to build great teams of Support Workers across the Sydney service area. This is a hands-on leadership role, with field coaching, client relationship management and collaboration with Recruitment, Rostering and the wider Homecare team.

You’ll drive service delivery standards, support workforce planning, handle client concerns, and strive to deliver outstanding care.

Qualifications

• Experience coaching, mentoring and developing staff.
• Strong understanding of frontline care and supporting vulnerable clients.
• Confidence managing client concerns, complaints and difficult conversations.
• Excellent relationship-building and communication skills.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Lead & develop: Coach, mentor and support Support Workers through onboarding, training, field visits, reviews and ongoing development.
• Deliver great client outcomes: Build strong client relationships, respond to concerns and complaints, and ensure services are delivered safely and to a high standard.
• Coordinate the workforce: Work with Rostering and Recruitment to manage availability, fill shifts, support workforce planning and strengthen retention.
• Drive improvement: Identify opportunities to improve the workforce and client experience, service delivery and ways of working.
• Collaborate: Partner with Care Managers, Recruitment, Rostering and the wider HCA team to solve problems and deliver excellent service.

Skills

Coaching

Mentoring

Staff development

Frontline care

Client relationship

Stakeholder management

Job description

Healthcare Australia (HCA) is seeking an exceptional Service Delivery Lead to build great teams of Support Workers across the Sydney service area. This is a hands-on leadership role, with field coaching, client relationship management and collaboration with Recruitment, Rostering and the wider Homecare team.

You’ll drive service delivery standards, support workforce planning, handle client concerns, and strive to deliver outstanding care.