Senior ICT & Tech Operations Lead — ITIL‑Driven, Flexible

Queensland Government; Gold Coast City; Presencial; AUD 129.000 - 138.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work options

Career Development

Salary Packaging

Modern Facilities

Diverse Work Culture

Research Opportunities

12.75% super

Descripción de la vacante

Gold Coast Health is seeking a Senior Information Communication Technology Support Specialist to support and mentor the Technology Operations team, ensuring ITSM processes are followed and enterprise infrastructure is supported across the Gold Coast and northern NSW region.

You will engage with stakeholders, identify risks, develop strategies to improve workflow, and participate in on-call arrangements as required, with a strong focus on ITIL practice and technical leadership.

Formación

• Experience promoting ITIL service management processes (incident, problem, change, configuration).
• Strong technical expertise to support enterprise infrastructure.
• Proven experience in third-line support within technology environments.
• Willingness to participate in on-call arrangements and irregular hours.
• A relevant IT qualification is desirable.

Responsabilidades

• Support and mentor the Technology Operations team.
• Establish and maintain effective relationships with technical specialists and end users.
• Identify, assess and mitigate risks and issues with documentation and escalation as required.
• Develop and implement strategies to improve workflow, efficiency and team effectiveness.

Conocimientos

ITIL service management

Technical direction

3rd line support

On-call availability

Educación

Information Technology qualification

Herramientas

Enterprise infrastructure tools

Descripción del empleo

Gold Coast Health is seeking a Senior Information Communication Technology Support Specialist to support and mentor the Technology Operations team, ensuring ITSM processes are followed and enterprise infrastructure is supported across the Gold Coast and northern NSW region.

You will engage with stakeholders, identify risks, develop strategies to improve workflow, and participate in on-call arrangements as required, with a strong focus on ITIL practice and technical leadership.