End-User ICT Support Specialist — Flexible Hours & On-Call

Gold Coast Hospital & Health Service; Gold Coast City; On-site; AUD 112,000 - 122,000; Full time

Benefits offered by this job

Salary Packaging

Modern Facilities

Diverse Work Culture

12.75% super

17.5% leave loading

Job summary

Gold Coast Hospital & Health Service invites applications for an Information Communication Technology Support Specialist based on the Gold Coast. You will deliver frontline support for end-user devices and collaboration tools, with duties including deployment, configuration, maintenance, and AV/meeting room systems.

The role is permanent full-time within the Digital Health and Innovation division, offering comprehensive benefits including salary packaging, superannuation, and a supportive

Qualifications

• Relevant ICT qualification preferred.
• Willingness to work extended hours or on call.
• Criminal History Screening will be required for new employees.

Responsibilities

• Deliver frontline support for end-user devices, systems, and services, ensuring timely resolution of incidents and service requests.
• Provide technical expertise in deployment, configuration, maintenance, and lifecycle management of end-user devices.
• Contribute to planning, testing, and rollout of new technologies, upgrades, and patches.
• Provide hands-on support and proactive monitoring of Audio-Visual solutions and meeting room technology.

Skills

End-user support

AV solutions

Collaboration tools

Job description

Gold Coast Hospital & Health Service invites applications for an Information Communication Technology Support Specialist based on the Gold Coast. You will deliver frontline support for end-user devices and collaboration tools, with duties including deployment, configuration, maintenance, and AV/meeting room systems.

The role is permanent full-time within the Digital Health and Innovation division, offering comprehensive benefits including salary packaging, superannuation, and a supportive