Senior ICT Support & Operations Lead

Gold Coast Hospital & Health Service; Gold Coast City; On-site; AUD 129,000 - 138,000; Full time

Benefits offered by this job

Salary Packaging

Flexible work options

Modern facilities

Diverse work culture

12.75% super

Job summary

Gold Coast Hospital & Health Service – Southport QLD. An opportunity has become available for a Senior Information Communication Technology Support Specialist to join Gold Coast Health (GCH) where the focus of our 14,000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.

You will support and mentor the Technology Operations team, establish effective relationships with technical specialists and end users, and

Qualifications

• Experience following ITIL service management processes (incident/problem/change/configuration).
• Provide high level technical direction for enterprise infrastructure.
• Experience providing 3rd level support in the technology sphere.

Responsibilities

• Support and mentor the Technology Operations team in ITSM.
• Establish effective relationships with technical specialists and end users.
• Identify, assess and mitigate risks and issues with documentation and escalation.

Skills

ITIL service management

Incident management

Change management

Configuration management

Enterprise infrastructure

Education

Relevant IT qualification

Tools

ITSM tools

Job description

Gold Coast Hospital & Health Service – Southport QLD. An opportunity has become available for a Senior Information Communication Technology Support Specialist to join Gold Coast Health (GCH) where the focus of our 14,000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.

You will support and mentor the Technology Operations team, establish effective relationships with technical specialists and end users, and