Senior Information Communication Technology Support Specialist

Queensland Health; Gold Coast City; On-site; AUD 129,000 - 138,000; Full time

Benefits offered by this job

Salary Packaging

Modern Facilities

Diverse Work Culture

12.75% super

17.5% leave loading

Permanent full time

Job summary

Gold Coast Health seeks a Senior Information Communication Technology Support Specialist to join the Technology Operations Team to develop, implement and support technical solutions for the Gold Coast health environment.

You will mentor team members, drive ITSM adoption and coordinate risk and issues management while improving workflow and service delivery in a large, patient-focused IT operation.

Qualifications

• Demonstrated ability in ITIL service management processes (incident, problem, change, configuration).
• Provide high level technical expertise to support enterprise infrastructure.
• Experience providing expertise and support on methods and tools within the technology sphere.
• Ability to participate in on-call arrangements and out of hours.
• Relevant IT qualification is well regarded.

Responsibilities

• Support and mentor the Technology Operations team in accordance with ITSM.
• Establish and maintain effective relationships with other technical specialists and end users.
• Undertake risk and issues identification, assessment and mitigation activities.
• Identify, coordinate, develop and implement strategies to improve workflow and efficiency.

Skills

ITIL service management

Incident management

Problem management

Change management

Configuration management

Technical direction

Enterprise infrastructure knowledge

On-call readiness

Flexible work options

Education

Information Technology qualification

Job description

The role is to assist and support the Technology Operations Team in the development, implementation and support of technical solutions.

The Role

An opportunity has become available for a Senior Information Communication Technology Support Specialist to join Gold Coast Health (GCH) where the focus of our 14 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.

You will

• Support and mentor the Technology Operations team in accordance with the approved Information Technology Service Management
• Establish and maintain highly effective working relationships with other technical specialists, application specialists and end user
• Undertake risk and issues identification, assessment and mitigation activities by ensuring risks and issues are documented, reviewed and escalated as appropriate
• Identify, coordinate, develop and implement strategies and work practices which will improve the workflow, efficiency and effectiveness of the team

About you

To be successful in this position you will require:

• Demonstrated ability in following, developing and promoting ITIL service management processes primarily incident/problem/test/change and configuration management. (SFIA: USUP Level 4, PBMG Level 4, CHMG Level 4, CFMG Level 3, TEST Level 4.)
• Provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation. (SFIA: ITOP Level 4, TECH Level 5)
• Proven experience in providing expertise and support on use of methods and tools (3rd level of support) within the technology sphere (SFIA ARCH 5, METL5, DESN 5)
• Ability to participate in on-call arrangements and out of standard working hours is a requirement for this position. Appropriate remuneration under the Award will apply.
• While not mandatory, a relevant Information Technology qualification would be well regarded.
• Declaration of serious discipline history must be disclosed
• Criminal History Screening will be required for new employees (GCH will cover cost)
• Flexible work options
• Salary Packaging
• Modern Facilities
• Diverse Work Culture
• 12.75% super
• 17.5% leave loading
• Permanent full time
• Base salary ranging from $128,748 - $137,911 per annum

About Us

The Digital Health and Innovation (DHI) division has been established to drive significant service improvements and digital transformation opportunities, in alignment with the strategic objectives outlined in the Gold Coast Hospital and Health Services (GCHHS) Strategic Plan 2028.

The DHI portfolio consists of interconnected functional business units and teams, including Digital Project Delivery, Digital Experience, Technology Operations, Health Information and Digital Security and Architecture.

About Gold Coast Health

• Nationally and internationally recognised location for innovative medical research and health care
• More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
• Secondary and tertiary health services across more than 20 facilities
• Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
• A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
• Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong

Monday, 12 October 2026.

Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.

Job Ad reference: GC693762