Senior ICT Support Engineer | MSP Service Desk & Cloud

Viatek Group; Adelaide; Sur place; AUD 75 000 - 110 000; Plein temps

Résumé du poste

Viatek Group is seeking a Systems Engineer to act as the first escalation point for the service desk. The role provides remote and onsite support, manages escalated requests, and diagnoses complex technical issues across networks, cloud services and servers.

You will also administer the real-time ticket system and monitoring solutions. The ideal candidate has an associated degree or higher, or at least 5 years relevant experience, and strong client focus with excellent communication and teamwork

Qualifications

• Degree or higher qualification or at least 5 years relevant experience.
• Strong client focus with good communication and relationship-building skills.
• Ability to work within a team environment with good time management.
• Experience in service desk or MSP environments focused on network services, cloud services, and server technologies.
• Experience with O365, Exchange, OneDrive, SharePoint is advantageous.

Responsabilités

• Acts as the first escalation point for the service desk.
• Provides remote and onsite support and manages escalated requests.
• Diagnoses complex technical issues and resolves escalations.
• Administers Viatek’s real-time ticketing system and monitoring solutions.
• Develops procedures to improve processes and service delivery.

Connaissances

Client focus

Teamwork

Communication

Time management

Networking/Servers

Formation

Bachelor's degree or higher

5+ years experience

Outils

O365

Exchange

SharePoint

OneDrive

Description du poste

Viatek Group is seeking a Systems Engineer to act as the first escalation point for the service desk. The role provides remote and onsite support, manages escalated requests, and diagnoses complex technical issues across networks, cloud services and servers.

You will also administer the real-time ticket system and monitoring solutions. The ideal candidate has an associated degree or higher, or at least 5 years relevant experience, and strong client focus with excellent communication and teamwork