IT Support Engineer

Quantumminds; Geelong; On-site; AUD 90,000 - 120,000; Full time

Job summary

Quantumminds is seeking a Technical Service Engineer to join a level 3 team delivering expert IT support for client environments and L3 Wintel incident management within the ITSM framework.

The role requires strong experience with Microsoft servers, Active Directory/Identity, Linux, VMware, Citrix, scripting, and ITIL certifications, with NV2 clearance as a requirement. Bachelor’s degree in CS or related field preferred.

Qualifications

• Experience in L3 Wintel incident management and support
• ITIL V3/V4 certification or equivalent
• NV2 security clearance is required
• Bachelor’s degree in computer science or related field

Responsibilities

• Provide L3 Technical Support and administration via client ITSM toolset within SHI timeframes
• Participate in client projects as needed
• Develop and update Standard Operating Procedures (SOPs)
• Develop and update Detailed Level Design documents

Skills

L3 Wintel incident management

Scripting

Client environment support

ITIL V3/V4

Education

Bachelor’s degree in Computer Science or related field

Tools

Citrix Studio

Citrix Director

VMware vSphere 7

Microsoft SQL Server 2019

Microsoft Server 2016/2019

Job description

As a Technical Service Engineer, you will be part of a level 3 team of subject matter experts that is responsible for providing technical expertise for clients' various environment and providing L3 Wintel incident management within their ITSM toolset

The key responsibilities of the role will include, but are not limited to:

• Provide L3 Technical Support and administration via client ITSM toolset within the Service health indicator (SHI’S) timeframe
• Participate in client projects when required
• Develop and Update Standard Operating Procedures (SOP’S)
• Develop and update Detailed level design

As the ideal candidate, you will bring:

Essential:

• Demonstrated knowledge & Experience in Microsoft Server 2016/2019 products and integrated technologies
• Demonstrated knowledge and Experience in Active Directory & Identify Management Services
• Demonstrated Knowledge & experience in Red Hat Linux
• Demonstrated Knowledge & Experience in Vmware Vsphere 7
• Demonstrated Knowledge in Microsoft SQL Server 2019
• Demonstrated Knowledge and Experience in Citrix Studios & Director
• Proficiency in advanced scripting
• ITIL V3/V4 certification
• NV2 security clearance is required
• Bachelor’s degree in computer science or related field
• Microsoft Certifications or equivalent experience