On-Site Level 2+ IT Support Engineer (Windows & Intune)

Virtuelle Group; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Virtuelle Group is a leading MSP/MSSP specialising in providing Managed ICT & Cyber Security services across APAC & U.S region. The Level 2+ Support Engineer role is embedded on-site with a client, delivering high-quality technical support and ensuring day-to-day IT stability.

You will handle escalations, perform device deployment, and contribute to projects. The position emphasizes customer service excellence, cross-functional collaboration, and ongoing learning in a dynamic environment.

Qualifications

• Experience delivering on-site Level 2+ support.
• Ability to troubleshoot Windows 11 and cloud services.
• Familiarity with Meraki networking and DNS/DHCP.
• Strong customer service focus and communication.
• Certification in Microsoft, Cisco Meraki or similar preferred.

Responsibilities

• Deliver Level 2+ support and handle escalated technical issues.
• Perform maintenance and break/fix support for systems & applications.
• Intune enroll, configure and manage a variety of devices.
• Independently resolve complex software and hardware issues.
• Install, maintain and troubleshoot Windows systems.
• Provide customer support on-site along side our service desk and engineering team.
• Contribute to project tasks, including PC builds and software deployment.
• Escalate software faults and bugs to vendors where support agreements exist.
• Deliver face-to-face support for VIP and executive users.

Skills

Customer service

Communication

Stakeholder management

Independent worker

Team collaboration

Tools

Windows 11

Intune

Microsoft Entra ID

Microsoft 365

SharePoint

Meraki networking

DNS/DHCP

Job description

Virtuelle Group is a leading MSP/MSSP specialising in providing Managed ICT & Cyber Security services across APAC & U.S region. The Level 2+ Support Engineer role is embedded on-site with a client, delivering high-quality technical support and ensuring day-to-day IT stability.

You will handle escalations, perform device deployment, and contribute to projects. The position emphasizes customer service excellence, cross-functional collaboration, and ongoing learning in a dynamic environment.