Senior HR Operations Lead - Data-Driven, Policy-Smart

Western Sydney; Richmond Shire; Hybrid; AUD 99,000 - 106,000; Full time

Benefits offered by this job

Staff benefits program

Health and wellbeing support

Onsite childcare

Job summary

Western Sydney University is seeking a Senior HR Operations Officer at Hawkesbury campus to deliver high‑level HR services across the employee lifecycle. You will manage complex transactions and ensure compliance with legislation, agreements, and internal policies.

You will coordinate QA practices, refine processes and coach staff to ensure reliable, consistent HR services while maintaining accurate master data across systems.

Qualifications

• A tertiary qualification in Human Resources, Business or a related discipline, or equivalent professional experience.
• Extensive experience in HR operations, including complex transaction processing and employee data governance.
• Advanced knowledge of employment legislation, enterprise agreements and compliance frameworks.
• Demonstrated experience leading process improvements and embedding quality assurance practices.
• Strong analytical, problem‑solving, communication and influencing skills, with close attention to detail and data integrity.

Responsibilities

• Deliver high‑level operational HR services across the employee lifecycle.
• Oversee complex HR transactions and ensure work complies with employment legislation, enterprise agreements, policies and procedures.
• Provide guidance across onboarding, payroll, leave management, WHS, casual employment, staff benefits, employment variations and superannuation.
• Manage Tier 1 HR enquiries and act as escalation point for non‑standard or sensitive matters.
• Coordinate workflows, implement quality assurance practices and identify opportunities to improve transactional service delivery, enquiry management and staff self‑service.
• Coach People Operations Officers to support consistent, reliable HR services.

Skills

HR operations

Complex transactions

Data governance

Analytical skills

Communication & influencing

Education

HR/related tertiary qualification

Tools

HR systems

Job description

Western Sydney University is seeking a Senior HR Operations Officer at Hawkesbury campus to deliver high‑level HR services across the employee lifecycle. You will manage complex transactions and ensure compliance with legislation, agreements, and internal policies.

You will coordinate QA practices, refine processes and coach staff to ensure reliable, consistent HR services while maintaining accurate master data across systems.