HR Operations Officer

Western Sydney University; Penrith City Council; Hybrid; AUD 87,000 - 98,000; Full time

Benefits offered by this job

Health and wellbeing support

Onsite childcare

Financial benefits: salary sacrifice

Job summary

Western Sydney University is seeking a proactive HR Operations professional to deliver high-quality support across the employee lifecycle at the Hawkesbury campus. You will handle onboarding, entitlements, leave, safety, visa queries, casual academic admin and payroll preparation tasks while guiding staff to self-service options.

In this role you will maintain accurate records, prepare documentation and apply university policies.

Qualifications

• Certificate IV or Diploma in Human Resources, Business or a related field, or equivalent experience.
• Demonstrated experience in HR administration or operational support.
• Strong attention to detail and a commitment to maintaining accurate employee data.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Ability to manage competing priorities and meet deadlines in a high-volume environment, supported by proficiency in Microsoft Office and HRIS platforms.

Responsibilities

• Provide high-quality operational HR support across the employee lifecycle.
• Act as first point of contact for staff enquiries via phone, ServiceNow, Teams and email.
• Process Tier 1 HR transactions including onboarding, pay and entitlements, leave and payroll prep.
• Maintain accurate employee records and employment documentation.
• Collaborate with People Operations, HR Business Partners, Payroll and Systems teams to resolve routine matters and improve processes.

Skills

HR administration

Customer service

Attention to detail

Microsoft Office

HRIS systems

Education

Diploma in Human Resources

Tools

HRIS platforms

Microsoft Office

Job description

1d ago , from University of Western Sydney

• Full-time, Ongoing position at HEW Level 5.
• Hawkesbury campus with flexible working arrangements
• Salary: $87,065 – $98,462 plus 17% Super and Leave Loading.

Deliver responsive HR operations that support a consistent employee experience across the University.

The Opportunity

You will provide high-quality operational HR support across the employee lifecycle, acting as a first point of contact for staff enquiries. Through clear, professional and timely communication, you will help employees access accurate information and navigate relevant HR services.

You will process a broad range of Tier 1 HR transactions, including onboarding, pay and entitlement requests, leave management, workplace health and safety processes, visa and mobility enquiries, casual academic administration, benefits, superannuation and payroll preparation tasks. You will respond to enquiries through phone, ServiceNow, Microsoft Teams and email, referring staff to self-service options where available.

You will maintain accurate employee records, prepare employment documentation and apply relevant policies, procedures and University instruments. Working with People Operations, HR Business Partners, Payroll and Systems teams, you will resolve routine matters, escape complex enquiries and contribute to improvements in HR processes and knowledge resources.

What Success Looks Like:

• Deliver accurate and timely HR transactions across key employee lifecycle processes.
• Provide consistent, professional and responsive frontline support across all service channels.
• Maintain accurate employee records and documentation in line with University requirements.
• Resolve enquiries collaboratively and elevate complex or non-standard matters appropriately.
• Identify opportunities to improve HR processes, knowledge and service delivery.

Please refer to the Position Descriptionfor full details.

About You

• Certificate IV or Diploma in Human Resources, Business or a related field, or equivalent experience.
• Demonstrated experience in HR administration or operational support.
• Strong attention to detail and a commitment to maintaining accurate employee data.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Ability to manage competing priorities and meet deadlines in a high-volume environment, supported by proficiency in Microsoft Office and HRIS platforms.

Benefits

We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare:Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.
• Position Enquiries: Direct to Mason Elias, Director, HR Operations and Enablement via***********@westernsydney.edu.au. Please include the job reference codeREF1837I
• Closing Date: 11:59pm, Sunday 4th October 2026
• Working Rights: You must provide evidence of full-time working rights in Australia at application.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact ***************@westernsydney.edu.au.

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.