HR Operations Officer

Western Sydney; Richmond; Hybrid; AUD 87,000 - 98,000; Full time

Benefits offered by this job

Banking partners

Parking salary sacrifice

Novated leasing

Employee Assistance Program (EAP)

Flu vaccination

Fitness Passport

Private health cover

Onsite childcare

Job summary

Western Sydney University is seeking an HR Operations professional to deliver high-quality HR transactions and frontline support at the Hawkesbury campus. The role focuses on onboarding, pay and entitlements, leave management and payroll preparation across the employee lifecycle.

You will act as a first point of contact for staff inquiries, ensuring timely and accurate information and guidance through multiple channels.

Qualifications

• Certificate IV or Diploma in HR, Business or related field (or equivalent).
• Demonstrated experience in HR administration or operational support.
• Strong attention to detail and accuracy in employee data.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Ability to manage competing priorities and meet deadlines in a high-volume environment with proficiency in MS Office and HRIS.

Responsibilities

• Process HR transactions across the employee lifecycle and onboarding.
• Handle pay/entitlements, leave management, safety and payroll preparation tasks.
• Respond to staff enquiries via phone, ServiceNow, Teams and email; refer to self-service where possible.
• Maintain accurate employee records and employment documentation; apply policies and instruments.
• Collaborate with People Operations, Payroll and HR Systems teams to resolve routine matters and improve processes.

Skills

HR administration

Customer service

MS Office

HRIS

Attention to detail

Education

Certificate IV or Diploma in HR/Business

Tools

Microsoft Office

HRIS systems

Job description

• Full-time, Ongoing position at HEW Level 5.
• Hawkesbury campus with flexible working arrangements
• Salary: $87,065 – $98,462 plus 17% Super and Leave Loading.

Deliver responsive HR operations that support a consistent employee experience across the University.

The Opportunity

You will provide high-quality operational HR support across the employee lifecycle, acting as a first point of contact for staff enquiries. Through clear, professional and timely communication, you will help employees access accurate information and navigate relevant HR services.

You will process a broad range of Tier 1 HR transactions, including onboarding, pay and entitlement requests, leave management, workplace health and safety processes, visa and mobility enquiries, casual academic administration, benefits, superannuation and payroll preparation tasks. You will respond to enquiries through phone, ServiceNow, Microsoft Teams and email, referring staff to self-service options where available.

You will maintain accurate employee records, prepare employment documentation and apply relevant policies, procedures and University instruments. Working with People Operations, HR Business Partners, Payroll and Systems teams, you will resolve routine matters, elevate complex enquiries and contribute to improvements in HR processes and knowledge resources.

What Success Looks Like:

• Deliver accurate and timely HR transactions across key employee lifecycle processes.
• Provide consistent, professional and responsive frontline support across all service channels.
• Maintain accurate employee records and documentation in line with University requirements.
• Resolve enquiries collaboratively and elevate complex or non-standard matters appropriately.
• Identify opportunities to improve HR processes, knowledge and service delivery.

Please refer to the Position Description for full details.

About You

• Certificate IV or Diploma in Human Resources, Business or a related field, or equivalent experience.
• Demonstrated experience in HR administration or operational support.
• Strong attention to detail and a commitment to maintaining accurate employee data.
• Excellent interpersonal and communication skills with a customer‑focused approach.
• Ability to manage competing priorities and meet deadlines in a high‑volume environment, supported by proficiency in Microsoft Office and HRIS platforms.

Benefits

We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare:Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact [e-mail].

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.