Housing Officer, Housing And Public Works

Queensland Government; Rockhampton Regional; On-site; AUD 65,000 - 85,000; Full time

Job summary

Queensland Government's Housing and Public Works seeks a Housing Officer in Rockhampton to deliver frontline services to Queenslanders in housing need. You will assess housing options, assist with bond loans and rental grants, and help customers develop plans for stable housing.

You will manage tenancy arrangements, engage with community partners, conduct home visits and property inspections, and maintain accurate records using Microsoft tools. A Class C Driver's License is required.

Qualifications

• Current Class C Driver's Licence.
• Demonstrated ability to work with diverse housing customers.

Responsibilities

• Respond to customers, interview clients, refer to support services, assess housing, bond loans and rental grants.
• Manage tenancy arrangements, allocations and vacancies; liaise with community and other providers; ensure compliance.
• Conduct home visits, resolve tenancy disputes and complaints, and manage property maintenance and inspections.
• Monitor arrears, rent assessments, deductions and refunds; manage sundry debts and collections.
• Use Microsoft tools and IT systems to maintain accurate customer and property records.
• Support WHS practices and ensure policies are applied in day-to-day operations.

Skills

Customer service

Interviews

Referrals

Records management

Compliance

Tools

Microsoft Office

IT systems

Job description

Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.

Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options and support services to meet their housing needs.
HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure and sustainable housing.

Our work aims to reduce the barriers many Queenslanders face to access safe, secure and affordable housing and helps create pathways for them to achieve housing independence.

Watch this video to hear from staff who work at Housing Service Centres.

What you will be doing:

• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Mandatory Requirement

• Class C Driver's License

Housing Officer, Housing and Public Works Rockhampton, Australia