Housing Officer, Housing And Public Works

Queensland Government; Townsville City; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Queensland Government is seeking a Housing Officer to join Housing Service Centres in Townsville. You will engage with customers, assess housing applications, manage tenancy arrangements, and liaise with community partners to secure safe and affordable housing.

Responsibilities include conducting home visits, inspections and resolving tenancy issues, while maintaining accurate records and upholding workplace safety practices.

Qualifications

• Customer-focused frontline service experience.
• Ability to conduct interviews and refer clients to support services.
• Experience assessing housing applications and granting eligibility.
• Strong attention to accuracy in records and file notes.

Responsabilités

• Respond to customers and conduct interviews; refer to support services.
• Manage tenancy arrangements, allocations, vacancies and liaise with other providers.
• Conduct home/property visits and inspections; resolve tenancy disputes.

Connaissances

Customer service

Interviewing

Referrals

Tenancy management

Record keeping

Outils

Microsoft Office

Property management systems

Description du poste

Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.

Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options and support services to meet their housing needs.

HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure and sustainable housing.

Our work aims to reduce the barriers many Queenslanders face to access safe, secure and affordable housing and helps create pathways for them to achieve housing independence.

Watch this video to hear from staff who work at Housing Service Centres.

What you will be doing:

• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Mandatory Requirement

• Class C Driver's License

Please note this is an ongoing recruitment process where vacancies will be filled progressively as they become available.

Applications will remain current for a period of 12 months.

Housing Officer, Housing and Public Works Townsville, Australia