Senior Global Spare Parts & Service Coordinator

Emrich Industries; Greater Dandenong; On-site; AUD 85,000 - 120,000; Full time

Job summary

Emrich Industries is seeking a Senior Spare Parts & Service Coordinator in Australia to own spare parts enquiries, quotes and orders, and to coordinate breakdown support, service visits and preventative maintenance.

You will work with customers, technicians, freight providers and manufacturers across Asia and Europe, ensuring timely delivery and accurate quotes while prioritising urgent breakdowns and stock management.

Qualifications

• Solid experience in spare parts, aftermarket support or technical internal sales for industrial machinery, with experience coordinating service work.
• Mechanical aptitude to identify components from parts lists, drawings or manuals and check compatibility with suppliers and technicians.
• Confidence preparing and following up quotes, checking costs and pricing, and managing orders in an ERP or inventory system.
• Experience working with overseas suppliers and tracking inbound shipments.
• Judgement to prioritise urgent breakdowns, manage competing requests and give customers clear, realistic updates.
• Experience with packaging, food processing or automation equipment would be well regarded.

Responsibilities

• Identify and quote the right parts using manuals, drawings, serial numbers and supplier input.
• Manage orders through to delivery by sourcing parts locally and overseas, raising POs, coordinating freight and dispatch.
• Coordinate service and breakdown support by prioritising requests, scheduling technicians and ensuring site readiness.
• Help customers plan ahead by recommending wear parts, critical spares and planned maintenance.
• Improve tracking by maintaining stock records, open orders and service jobs, and addressing shortages or delays.

Job description

Emrich Industries is seeking a Senior Spare Parts & Service Coordinator in Australia to own spare parts enquiries, quotes and orders, and to coordinate breakdown support, service visits and preventative maintenance.

You will work with customers, technicians, freight providers and manufacturers across Asia and Europe, ensuring timely delivery and accurate quotes while prioritising urgent breakdowns and stock management.