Senior Spare Parts & Service Coordinator

Emrich Industries; Greater Dandenong; On-site; AUD 85,000 - 120,000; Full time

Job summary

Emrich Industries is seeking a Senior Spare Parts & Service Coordinator in Australia to own spare parts enquiries, quotes and orders, and to coordinate breakdown support, service visits and preventative maintenance.

You will work with customers, technicians, freight providers and manufacturers across Asia and Europe, ensuring timely delivery and accurate quotes while prioritising urgent breakdowns and stock management.

Qualifications

• Solid experience in spare parts, aftermarket support or technical internal sales for industrial machinery, with experience coordinating service work.
• Mechanical aptitude to identify components from parts lists, drawings or manuals and check compatibility with suppliers and technicians.
• Confidence preparing and following up quotes, checking costs and pricing, and managing orders in an ERP or inventory system.
• Experience working with overseas suppliers and tracking inbound shipments.
• Judgement to prioritise urgent breakdowns, manage competing requests and give customers clear, realistic updates.
• Experience with packaging, food processing or automation equipment would be well regarded.

Responsibilities

• Identify and quote the right parts using manuals, drawings, serial numbers and supplier input.
• Manage orders through to delivery by sourcing parts locally and overseas, raising POs, coordinating freight and dispatch.
• Coordinate service and breakdown support by prioritising requests, scheduling technicians and ensuring site readiness.
• Help customers plan ahead by recommending wear parts, critical spares and planned maintenance.
• Improve tracking by maintaining stock records, open orders and service jobs, and addressing shortages or delays.

Job description

Senior Spare Parts & Service Coordinator

When a packaging line stops, customers need to know what part is required, when it will arrive and who can get the machine running again. At Emrich, you’ll be the person who brings those answers together.

Reporting to the National Service Manager, you’ll take ownership of spare parts enquiries, quotes and orders, and coordinate breakdown support, service visits and preventative maintenance. You’ll work directly with customers, technicians, freight providers and machinery manufacturers in Asia and Europe.

Key responsibilities

Identify and quote the right parts. Use parts manuals, drawings, serial numbers and supplier input to confirm what fits. Prepare accurate quotes, check costs and lead times, and follow up through to an outcome.

Manage orders through to delivery. Source parts locally and overseas, raise purchase orders, coordinate freight and dispatch, and keep customers informed when delivery dates change.

Coordinate service and breakdown support. Prioritise requests, schedule technicians and confirm that the parts, site details and job information are ready before each visit.

Help customers plan ahead. Recommend wear parts, critical spares and planned maintenance based on their equipment and production needs.

Improve how we track the work. Keep stock records, open orders and service jobs up to date. Spot recurring shortages or delays and improve how we manage them.

What we're looking for

Solid experience in spare parts, aftermarket support or technical internal sales for industrial machinery, with experience coordinating service work.

The mechanical aptitude to identify components from parts lists, drawings or manuals and check compatibility with suppliers and technicians.

Confidence preparing and following up quotes, checking costs and pricing, and managing orders in an ERP or inventory system.

Experience working with overseas suppliers and tracking inbound shipments.

The judgement to prioritise urgent breakdowns, manage competing requests and give customers clear, realistic updates.

Experience with packaging, food processing or automation equipment would be well regarded. We also welcome applicants with relevant experience in other industrial machinery sectors.

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