Global Parts & Service Coordinator

Emrich Industries Pty Ltd; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Emrich Industries Pty Ltd in Melbourne, Australia, is seeking a Senior Spare Parts & Service Coordinator to own spare parts enquiries, quotes and orders while coordinating breakdown support and preventative maintenance.

You will work with customers, technicians, freight providers and manufacturers across Asia and Europe to keep machinery running and production moving. The role requires strong parts knowledge and proactive communication.

Qualifications

• Experience in spare parts or aftermarket support for industrial machinery.
• Ability to identify components from parts lists and drawings.
• Proven quote preparation, cost checks and lead-time management.
• Experience coordinating service visits with overseas suppliers.
• Strong prioritisation of urgent breakdowns with clear updates to customers.

Responsibilities

• Identify and quote the right parts using manuals, drawings, serial numbers, and supplier input.
• Manage orders through to delivery by sourcing locally/overseas and raising purchase orders.
• Coordinate service and breakdown support by scheduling technicians and confirming site details.
• Help customers plan ahead by recommending wear parts and planned maintenance.
• Improve tracking by keeping stock records and open orders up to date.

Skills

Spare parts coordination

Aftermarket support

Technical internal sales

ERP / inventory systems

Supplier coordination

Job description

Emrich Industries Pty Ltd in Melbourne, Australia, is seeking a Senior Spare Parts & Service Coordinator to own spare parts enquiries, quotes and orders while coordinating breakdown support and preventative maintenance.

You will work with customers, technicians, freight providers and manufacturers across Asia and Europe to keep machinery running and production moving. The role requires strong parts knowledge and proactive communication.