Senior Floor Staff

Circa Espresso; Parramatta; On-site; AUD 55,000 - 75,000; Full time

Job summary

Circa Espresso in Parramatta seeks a Senior Floor Staff member with a passion for hospitality and a minimum of five years’ experience. You’ll lead by example, deliver warm service and oversee busy floor operations to create a seamless cafe experience.

The role offers full‑time hours with weekends on a 5‑day roster, a supportive team, and the chance to take ownership of the floor and grow with the business while maintaining high presentation and customer care standards.

Qualifications

• Minimum 5 years’ experience in hospitality.
• Strong communication, organisation and leadership skills.
• A genuine passion for hospitality and customer service.
• Ability to remain calm and efficient in a fast-paced environment.
• A positive, professional attitude and strong attention to detail.
• Available to work weekends as part of a 5-day roster.

Responsibilities

• Deliver warm, attentive and professional customer service.
• Oversee daily floor operations and ensure smooth service.
• Manage table allocations and customer enquiries.
• Maintain high standards of presentation, cleanliness and organisation.
• Communicate effectively with kitchen and management teams.
• Handle customer feedback and resolve issues professionally.
• Ensure service standards are consistently maintained.

Skills

Hospitality experience

Leadership

Communication

Organization

Customer service

Calm under pressure

Attention to detail

Weekend availability

Job description

About the Role

We’re looking for an experienced, confident and hospitality-driven Senior Floor Staff member to join the team at Circa.

This is a hands-on role for someone who takes pride in delivering exceptional customer service, leads by example and understands what it takes to create a welcoming, seamless dining experience.

The ideal candidate will have a minimum of 5 years’ experience in the hospitality industry, strong floor management skills and the ability to thrive in a busy café environment.

Key Responsibilities

• Deliver warm, attentive and professional customer service.
• Oversee daily floor operations and ensure smooth service.
• Manage table allocations and customer enquiries.
• Maintain high standards of presentation, cleanliness and organisation.
• Communicate effectively with kitchen and management teams.
• Handle customer feedback and resolve issues professionally.
• Ensure service standards are consistently maintained.

About You

• Minimum 5 years’ experience in hospitality.
• Strong communication, organisation and leadership skills.
• A genuine passion for hospitality and customer service.
• Ability to remain calm and efficient in a fast-paced environment.
• A positive, professional attitude and strong attention to detail.
• Available to work weekends as part of a 5-day roster.

What We Offer

• A full-time position with consistent hours.
• A supportive and experienced team.
• The opportunity to take ownership of the floor and grow within the business.

If you’re passionate about hospitality, take pride in leading a team and love creating memorable customer experiences, we’d love to hear from you.