Assistant Cafe Manager

Freshwaters Cafe; Western Australia; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Permanent full-time

Annual leave

Personal leave

Leadership training

Career progression

Staff discounts

Supportive culture

Premium waterfront venue

Job summary

Freshwaters Café, a premium waterfront venue, seeks an experienced Assistant Café Manager to support daily operations and guest experiences. Join a fast-paced, coastal team and drive high service standards while mentoring staff.

You will lead by example, coach team members, assist with recruitment and training, and help deliver a memorable guest journey during a busy summer season.

Qualifications

• Experience leading hospitality teams.
• Strong leadership and coaching skills.
• Proven ability to develop others and build high-performing teams.

Responsibilities

• Support the Café Manager in day-to-day operations.
• Lead, motivate and develop team members.
• Foster a positive, engaged, customer-focused culture.

Skills

People leadership

Coaching

Guest service

Recruitment & onboarding

Rostering & labour management

Service standards

Job description

We're looking for an experienced Assistant Café Manager to support the leadership of our Freshwaters Café.

Overlooking Freshwater Bay, Freshwaters Café is a vibrant waterfront café and licensed venue known for its contemporary menu, relaxed alfresco dining, and exceptional guest experiences.

With an established and experienced team already in place, this is an exciting opportunity for a hospitality leader looking to join a fun, fast-paced environment and play a key role in what promises to be a busy summer season.

At Freshwaters café, we're committed to creating memorable experiences for our guests through genuine hospitality, great food, and exceptional service. As Assistant Café Manager, you'll support the Café Manager in bringing this vision to life through strong leadership, people development, and a customer-focused approach.

What We Offer

Competitive salary package tailored to the successful candidate

Permanent full-time employment with guaranteed hours

Annual Leave and Personal Leave entitlements

Structured leadership development and ongoing training

Ongoing coaching and support from experienced hospitality leaders

Career progression opportunities within a growing business

Staff discounts and team benefits

A supportive culture that values teamwork, accountability and development

The opportunity to work in a premium waterfront hospitality venue

Your Responsibilities Will Include

Supporting the Café Manager in the day-to-day operation of the venue

Leading, motivating and developing team members

Creating a positive, engaged and customer-focused team culture

Delivering exceptional guest experiences and service standards

Managing customer feedback and service recovery conversations

Supporting recruitment, onboarding and training of new team members

Assisting with rostering, labour management and operational performance

Driving high standards of service, presentation and guest experience

Developing future leaders within the team

Leading by example and fostering a culture of accountability and continuous improvement

About You

You're passionate about hospitality and understand that exceptional guest experiences are created through capable, engaged and well-supported teams.

You thrive in fast-paced environments, remain calm under pressure, and enjoy developing people to achieve their full potential. With summer approaching, you're excited by the opportunity to be part of a busy, high-performing venue where no two days are the same.

You will bring:

Previous leadership experience in hospitality, retail or another customer-focused environment

Strong people leadership and coaching skills

A passion for developing others and building high-performing teams

Experience delivering exceptional customer service and guest experiences

Confidence managing customer concerns and resolving issues effectively

The ability to lead confidently during busy service periods

Strong communication and relationship-building skills

A hands-on leadership style and willingness to lead from the front

Most importantly, you'll understand that great venues are built through exceptional people, strong leadership, and creating experiences that keep guests coming back.