Senior Floor Lead — Hospitality & Guest Experience

Circa Espresso; Parramatta; On-site; AUD 55,000 - 75,000; Full time

Job summary

Circa Espresso in Parramatta seeks a Senior Floor Staff member with a passion for hospitality and a minimum of five years’ experience. You’ll lead by example, deliver warm service and oversee busy floor operations to create a seamless cafe experience.

The role offers full‑time hours with weekends on a 5‑day roster, a supportive team, and the chance to take ownership of the floor and grow with the business while maintaining high presentation and customer care standards.

Qualifications

• Minimum 5 years’ experience in hospitality.
• Strong communication, organisation and leadership skills.
• A genuine passion for hospitality and customer service.
• Ability to remain calm and efficient in a fast-paced environment.
• A positive, professional attitude and strong attention to detail.
• Available to work weekends as part of a 5-day roster.

Responsibilities

• Deliver warm, attentive and professional customer service.
• Oversee daily floor operations and ensure smooth service.
• Manage table allocations and customer enquiries.
• Maintain high standards of presentation, cleanliness and organisation.
• Communicate effectively with kitchen and management teams.
• Handle customer feedback and resolve issues professionally.
• Ensure service standards are consistently maintained.

Skills

Hospitality experience

Leadership

Communication

Organization

Customer service

Calm under pressure

Attention to detail

Weekend availability

Job description

Circa Espresso in Parramatta seeks a Senior Floor Staff member with a passion for hospitality and a minimum of five years’ experience. You’ll lead by example, deliver warm service and oversee busy floor operations to create a seamless cafe experience.

The role offers full‑time hours with weekends on a 5‑day roster, a supportive team, and the chance to take ownership of the floor and grow with the business while maintaining high presentation and customer care standards.