Senior Enterprise Customer Success Manager: Renewals & Growth

Insightsoftware; New South Wales; On-site; AUD 140,000 - 200,000; Full time

Job summary

insightsoftware is seeking a seasoned Customer Success Manager to act as trusted advisor for enterprise and mid-market customers in Australia. You will own renewals, drive retention, and map KPIs with stakeholders to maximize product value and long-term partnerships.

You will lead renewal negotiations, promote adoption of our SaaS solutions, collaborate with Sales, Legal and Finance, and build customer advocacy through measurable success stories and reference programs across the region.

Qualifications

• Bachelor’s degree required; MBA preferred.
• CSM-related certifications (Gainsight, Success Coaching, Pragmatic Institute, etc.) are an advantage.
• Strong background in B2B SaaS/software product or services environments.
• Experience managing enterprise or mid-market customers in renewals or CS roles.

Responsibilities

• Act as the primary point of contact and strategic advisor for enterprise/mid-market customers.
• Own end-to-end renewals process: negotiate pricing, terms, and contracts.
• Drive adoption of Insightsoftware products with onboarding and usage maturity.
• Identify expansion opportunities and refer upsell/cross-sell leads to Sales.
• Build champions and referenceable customers through advocacy and case studies.

Skills

Renewals

Account Management

Customer Success

Negotiation

Data analysis

Education

Bachelor’s degree

MBA

CSM certifications

Tools

Salesforce

Gainsight

CPQ

NetSuite

SalesLoft

Job description

insightsoftware is seeking a seasoned Customer Success Manager to act as trusted advisor for enterprise and mid-market customers in Australia. You will own renewals, drive retention, and map KPIs with stakeholders to maximize product value and long-term partnerships.

You will lead renewal negotiations, promote adoption of our SaaS solutions, collaborate with Sales, Legal and Finance, and build customer advocacy through measurable success stories and reference programs across the region.