Senior Customer Success Leader — Post-Sales Growth

WinsAbove; Melbourne; On-site; AUD 110,000 - 170,000; Full time

Job summary

Stripe is seeking a Customer Success Manager to lead post-sales engagement for enterprise customers in Australia. Based in Melbourne or Sydney, you will partner with account teams, executives, and product groups to maximize value.

You will advocate for customers, drive renewals, identify expansion opportunities, and help shape product feedback. The role requires deep relationship building and the ability to operate in a high-growth tech environment.

Qualifications

• 4+ years in a client-facing role, preferably customer success or technical account management.
• Strong analytical skills and operating rigor.
• Excellent executive presence and stakeholder management.

Responsibilities

• Lead post-sale engagement, retention, and growth with enterprise customers.
• Identify expansion opportunities and drive business outcomes with the account team.
• Build relationships with senior executives across business, product, engineering, and IT.
• Advocate for customers and share insights to improve Stripe products and services.
• Drive account health, renewals, and customer satisfaction.

Skills

4+ years client-facing experience

Analytical skills

Executive presence

Account management

Customer success

Job description

Stripe is seeking a Customer Success Manager to lead post-sales engagement for enterprise customers in Australia. Based in Melbourne or Sydney, you will partner with account teams, executives, and product groups to maximize value.

You will advocate for customers, drive renewals, identify expansion opportunities, and help shape product feedback. The role requires deep relationship building and the ability to operate in a high-growth tech environment.