Strategic Enterprise CSM for Growth & Impact

Skillsoft; Western Australia; Vor Ort; AUD 140.000 - 180.000; Vollzeit

Zusammenfassung

Skillsoft in Australia is seeking a Senior Customer Success Manager to lead a portfolio of enterprise customers, translating business priorities into value realization. You will own success plans across onboarding, adoption, expansion, renewals, and work with Sales, Product, and Services to deliver results.

You will engage with executives, shape workforce strategies, analyze adoption and outcomes data, drive retention, and identify growth opportunities in ANZ, leveraging Skillsoft’s platforms to

Qualifikationen

• 8+ years of experience in Customer Success, account management, consulting, Sales, or Professional Services in enterprise software, digital learning, talent, or HR technology.
• Experience managing a high-volume portfolio of 30+ enterprise customers up to $7m book of business.
• Demonstrated experience advising senior leaders and executives on learning, talent, workforce upskilling, or business transformation priorities.
• Strong understanding of digital learning, skills development, and competency development.
• Ability to translate engagement, adoption, and business data into value narratives.
• Commercial acumen, including identifying growth signals and supporting retention and expansion.
• Executive communication, consulting, facilitation, and relationship-management skills.
• Able to manage multiple stakeholders and prioritize in a complex portfolio.
• Critical thinking and problem-solving for action-oriented outcomes.
• Ability to adapt to changing customer strategies and platforms.

Aufgaben

• Act as strategic advisor to learning, talent, HR, and business leaders, aligning priorities to measurable outcomes.
• Build trusted relationships across customer organizations, translating platform and skills insights into strategic recommendations.
• Create and maintain customer success plans with goals, milestones, and review cadences.
• Partner with customers to shape skills-based workforce strategies using Skillsoft’s capabilities.
• Guide customers through implementation, adoption, and value realization across programs.
• Lead adoption strategies and success measures during platform evolution and AI-enabled experiences.
• Analyze engagement, adoption, and outcome data to identify trends and demonstrate value to stakeholders.
• Oversee quarterly business reviews assessing progress, risks, and opportunities.
• Articulate Skillsoft’s value and connect learning to transformation and growth.
• Maintain accurate customer plans and health assessments in systems.

Kenntnisse

Executive engagement

Strategic advisory

Account management

Data analysis

Cross-functional collaboration

Communication

Problem solving

Forecasting & renewal

Ausbildung

Bachelor's degree in business, education, or related field

Tools

Salesforce CRM

ChurnZero

Jobbeschreibung

Skillsoft in Australia is seeking a Senior Customer Success Manager to lead a portfolio of enterprise customers, translating business priorities into value realization. You will own success plans across onboarding, adoption, expansion, renewals, and work with Sales, Product, and Services to deliver results.

You will engage with executives, shape workforce strategies, analyze adoption and outcomes data, drive retention, and identify growth opportunities in ANZ, leveraging Skillsoft’s platforms to