Senior Enterprise CS Manager - AI Cybersecurity (RSUs/ESPP)

Jobgether; Australien; Vor Ort; AUD 150.000 - 190.000; Vollzeit

Benefits dieser Stelle

RSUs

ESPP

Parity leave

Medical benefits

EAP

Home office allowance

Internet allowance

Flexible benefits

Zusammenfassung

Jobgether, in partnership with an enterprise client, seeks a Staff Customer Success Manager based in Australia. You will manage post-sales relationships with high-value accounts, advocate for customers, and align outcomes with product capabilities to drive adoption and retention.

Working with Sales, Renewals, Support, Services, and Product teams, you will conduct business reviews, plan engagement, and lead strategic initiatives to unlock long-term value from cybersecurity solutions.

Qualifikationen

• Extensive experience in customer success with enterprise accounts.
• Strong relationship management and communication skills.
• Ability to analyze data and customer health indicators to drive outcomes.
• Experience with CS platforms such as Totango and Salesforce is advantageous.

Aufgaben

• Manage post-sales relationships across a portfolio of enterprise accounts, as primary advocate.
• Define success criteria and onboarding plans with customers and internal teams.
• Drive product adoption through structured engagements and business reviews.
• Identify risks and opportunities to improve adoption and retention.
• Collaborate with Sales, Renewals, Support, Services, and Product teams to deliver outcomes.

Kenntnisse

Customer success

Enterprise relationships

Analytical thinking

Communication

Self-driven

Collaboration across teams

Tools

Totango

Salesforce

Jobbeschreibung

Jobgether, in partnership with an enterprise client, seeks a Staff Customer Success Manager based in Australia. You will manage post-sales relationships with high-value accounts, advocate for customers, and align outcomes with product capabilities to drive adoption and retention.

Working with Sales, Renewals, Support, Services, and Product teams, you will conduct business reviews, plan engagement, and lead strategic initiatives to unlock long-term value from cybersecurity solutions.