Senior Employment Consultant

Sureway; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Above award rates

Performance bonus scheme

Birthday leave

Additional leave

Job summary

Sureway is seeking a Senior Employment Consultant to manage a regional caseload, coach consultants, and drive employment outcomes across multiple sites. The role requires travel across the region, including Canberra, with a focus on complex cases and post-placement support.

You will lead and mentor a team, promote employer relationships, and ensure compliance with program requirements while supporting the Area Manager in achieving regional KPIs.

Qualifications

• Experience managing caseloads of participants, including complex or higher-needs cases.
• Ability to coach and mentor consultants to achieve outcomes and KPIs.
• Proven ability to build relationships with local employers and promote participant placements.

Responsibilities

• Manage a caseload of participants, including complex cases, ensuring best-practice case management.
• Help participants into work and provide post-placement support to sustain employment.
• Promote participant skills to employers and negotiate suitable placements.
• Refer participants to supports like training, wellbeing, and disability services.
• Coach and upskill team members and ensure KPI achievement across sites.

Skills

Employment services experience

Coaching

Team leadership

Stakeholder relations

Driving

Job description

Senior Employment Consultant

The Role

An exciting opportunity has become available for a full-time position, based at any Sureway site within the management area, with responsibility for supporting and covering all sites across the region.

Take the next step in your career by modelling effective management of a caseload of job seekers with disability, including more complex and longer-term cases. Positively impact the broader region by supporting the Area Manager and your fellow consultants, and by being a trusted point of guidance for the team. Help the team reach targets through coaching, training and providing debrief opportunities.

Regular travel to sites across the region, including Canberra, is a vital part of this position.

The day to day

• Manage a caseload of participants, including complex or long-standing cases referred up from other consultants, and model best practice case management
• Help participants into work, and support participants and employers to sustain it through post-placement support
• Promote participants' skills to employers, negotiate suitable placements and build strong relationships with local employers
• Refer participants to the right supports, such as training, wellbeing, financial and disability-specific services
• Interpret guidelines and educate team members to ensure our services meet IEA standards and compliance requirements
• Coach, train and upskill consultants through day-to-day guidance, team discussions and support for new starters
• Support and push consultants to achieve outcomes and KPIs for the team, and track progress against targets
• Train and develop the team to ensure continuous improvement that builds on our star ratings
• Provide hands-on, operational support to the team to maintain and improve performance
• Support the Area Manager to cultivate and motivate an effective team across multiple sites, and step in on routine matters when needed

About You

• Employment services experience, ideally with complex or higher-needs caseloads
• Good knowledge of promoting participants to employers and the supports available to them
• Good interpersonal skills, with the ability to work alongside consultants and help them build their skills
• Ability to coach and motivate consultants to deliver outcomes and meet team KPIs
• Sound understanding of program requirements and compliance obligations
• Willingness and ability to travel to sites, including Canberra, with a current driver's licence
• Ability to satisfy a National Police Check and any relevant state-based screening checks
• Current right to work in Australia

Desirable

• Previous experience in a senior, lead or mentoring role within employment services
• Experience managing key employer relationships

Benefits

• We pay above award rates — because your time and talent are worth more
• Performance bonus scheme — based on meeting benchmarks
• Birthday leave — celebrate your special day with a paid day off every year
• Additional leave — enjoy an extra week off each year after 3 years of service
• Ongoing learning and development — access programs & study assistance to grow your skills and career
• Recognition that means something — be celebrated through monthly awards and our annual team awards program

About Sureway

Sureway leads the industry in Employment Services for cohorts including mainstream job seekers, people with disability, parents, youth, and mature-aged Australians. We also deliver training and health supports to enable people to improve their quality of life. Sureway delivers innovative programs to job seekers, employers, participants, and learners across ACT, NSW, QLD, SA, VIC, and WA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants must have the right to work in Australia and hold a valid driver's licence with reliable transport.

We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.