Employment Consultant - IEA

Sureway Employment; Cleveland; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Above award rates

Birthday leave

Additional leave after 3 years

Ongoing learning and development

Recognition program

Job summary

Sureway Employment in Cleveland, Queensland, is expanding with a permanent full-time Employment Consultant role. You will support a caseload of participants to pursue their journey to work, build relationships, identify opportunities, and connect them with employers.

You'll partner with people with a disability to understand goals, boost confidence and skills, and coordinate with local employers. We value curiosity, proactivity, and relationship-building across the community, with ongoing

Qualifications

• Experience supporting participants or clients to achieve employment goals.
• Strong communication and relationship-building abilities with diverse groups.
• Ability to manage time and priorities while maintaining records.
• Curiosity, initiative, and willingness to learn in a community setting.

Responsibilities

• Work one-on-one with participants to set clear employment goals and action plans.
• Actively build relationships with local employers to create job opportunities.
• Promote participants' strengths and match them to suitable roles.
• Support participants before and after placement to ensure sustainable employment.
• Identify barriers and coordinate support services or training where needed.
• Manage your own caseload, priorities and follow-ups to keep things moving.
• Maintain accurate records and meet program compliance requirements.
• Represent Sureway in the local community to build awareness and connections.

Skills

Relationship building

Communication skills

People skills

Time management

Initiative

Adaptability

Caseload management

Community engagement

Job description

Right now, we are in the middle of something exciting. Our team is growing, and we have a permanent full-time position based right here in Cleveland.

About the Role

You don't wait for opportunities, you create them.

As an Employment Consultant, you will support your caseload of participants to take ownership of their journey to work. You will build relationships, identify opportunities, and actively connect participants with employers.

You will partner with people with a disability to understand their goals, build their confidence and skills, and actively connect them with employers. Success in this role comes from your ability to engage people, stay organised, and keep momentum especially when things get challenging.

You don't need direct industry experience, but you do need to be curious, proactive, and willing to learn quickly. We're looking for people who come prepared, take initiative, and back themselves to build strong relationships in the community.

What You'll Be Doing

• Working one-on-one with participants to set clear employment goals and action plans
• Actively building relationships with local employers to create job opportunities
• Promoting participants' strengths and matching them to suitable roles
• Supporting participants before and after placement to ensure sustainable employment
• Identifying barriers and coordinating support services or training where needed
• Managing your own caseload, priorities, and follow-ups to keep things moving
• Maintaining accurate records and meeting program compliance requirements
• Representing Sureway in the local community to build awareness and connections

What Sets You Up for Success

We're looking for people who don't wait to be told what to do, people who take ownership and come prepared.

• Self-motivated - You manage your time, follow through on commitments, and keep momentum without needing close supervision
• Strong communicators - You can build rapport quickly, ask the right questions, and adapt your approach to different people
• Results driven - You set clear targets and follow through, consistently delivering placements and outcomes that meet business needs
• Commercially aware - You understand what employers need and can confidently promote candidates in a way that adds value
• Curious and prepared - You take the time to understand the role, the sector, and the people you're working with
• Transferable skills - You may come from sales, recruitment, customer service, or community services and can clearly apply those skills to outcomes
• Resilient and solutions-focused - You stay focused when things don't go to plan and look for practical ways forward
• Organised and accountable - You can manage competing priorities, keep accurate records, and meet expectations

At Sureway, we believe in offering more than just a job. We provide growth, support, and rewards that help you thrive both professionally and personally.

• We pay above award rates - because your time and talent are worth more
• Performance bonus scheme based on meeting benchmarks
• Birthday leave - celebrate your special day with a paid day off every year
• Additional leave - enjoy an extra week off each year after 3 years of service
• Ongoing learning and development - access programs & study assistance to grow your skills and career
• Recognition that means something - be celebrated through monthly awards and our annual team awards program

Sureway leads the industry in Employment Services for cohorts including mainstream, people with disability, parents, youth and mature aged Australians. We also deliver training and health supports to enable people to improve their quality of life. Sureway deliver innovative programs to job seekers, employers, participants and learners across ACT, NSW, QLD, SA, VIC, and WA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia and hold a valid driver's licence with reliable transport.

We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds