Senior Duty Manager - High-Volume Hospitality

Hospoworld Resourcing; Greater Shepparton; Sur place; AUD 70 000 - 75 000; Plein temps

Avantages offerts par ce poste

Free meals on shift

Wellbeing programs

Leadership development

Executive backing

Résumé du poste

Hospoworld Resourcing is seeking a Duty Manager for a prestigious regional club, overseeing daily shift operations and driving service across F&B, gaming, and events.

You will lead floor teams, maintain safety standards, and ensure compliance with RSA/RCG and food safety regulations while delivering exceptional guest experiences.

Qualifications

• Proven supervisory or duty management experience in a high-volume club, hotel, or gaming environment.
• Current RSA & RCG competencies with knowledge of club legislation and safety protocols.

Responsabilités

• Coordinate shift deployment, manage breaks, and drive team performance across F&B, Gaming, Functions, and Public Areas.
• Champion first-class service standards, resolve patron feedback, and foster a welcoming atmosphere.
• Oversee opening/closing routines, cash reconciliations, security, and enforcement of NSW RSA, RCG, AML/CTF, WHS, and Food Safety regulations.
• Act as the first point of contact for staff, de-escalate conflicts, manage patron behavior, and complete shift reports.

Connaissances

Floor Leadership

Guest Experience

Compliance & Safety

Incident Management

Formation

Proven supervisory or duty management experience

Description du poste

Sprawled across a magnificent riverfront estate, this award-winning registered club is a crown jewel of regional hospitality. Featuring championship leisure, architectural dining spaces, vibrant bars, and high-volume gaming, this landmark venue is looking for aDuty Manager to lead daily shift operations.

What You’ll Do

• Floor Leadership: Coordinate shift deployment, manage breaks, and drive team performance across F&B, Gaming, Functions, and Public Areas.
• Guest Experience: Champion first-class service standards, resolve patron feedback, and foster a welcoming atmosphere.
• Compliance & Safety: Oversee opening/closing routines, cash reconciliations, security, and strict enforcement of NSW RSA, RCG, AML/CTF, WHS, and Food Safety regulations.
• Incident Management: Act as the first point of contact for staff, calmly de-escalating conflict, managing patron behavior, and completing accurate shift reports.

The Opportunity

Sprawled across a magnificent riverfront estate, this award-winning registered club is a crown jewel of regional hospitality. Featuring championship leisure, architectural dining spaces, vibrant bars, and high-volume gaming, this landmark venue is looking for aDuty Manager to lead daily shift operations.

What You’ll Do

• Floor Leadership: Coordinate shift deployment, manage breaks, and drive team performance across F&B, Gaming, Functions, and Public Areas.
• Guest Experience: Champion first-class service standards, resolve patron feedback, and foster a welcoming atmosphere.
• Compliance & Safety: Oversee opening/closing routines, cash reconciliations, security, and strict enforcement of NSW RSA, RCG, AML/CTF, WHS, and Food Safety regulations.
• Incident Management: Act as the first point of contact for staff, calmly de-escalating conflict, managing patron behavior, and completing accurate shift reports.

What You’ll Bring

• Proven supervisory or duty management experience in a high-volume club, hotel, or gaming environment.
• Current NSW RSA & RCG competencies with a sound working knowledge of club legislation and safety protocols.
• Strong composure, practical decision-making under pressure, and a people-first leadership style.
• Full availability across a 7-day rotating roster (days, nights, and weekends).

What’s in it for You?

• $70,000 – $75,000 base salary + superannuation
• At least 9 days off every 4-week roster cycle for true work-life balance
• Free duty meals on shift + access to Health & Wellbeing programs
• Executive-level operational backing and ongoing leadership development

Ready to lead a premier venue? Apply today with your resume
Attach CV and click APPLY.

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