Senior Director, Consumer Experience & Digital Transformation

Mondelez International; Melbourne; On-site; AUD 250,000 - 380,000; Full time

Job summary

Mondelēz International in Australia seeks an executive to set local CX strategy, lead a cross-functional team, and drive a digital marketing transformation across paid, owned, and earned channels. You will translate customer data into enterprise-level experience strategies, shape brand experiences, and partner with the C-suite to deliver measurable commercial growth.

This strategic leadership role requires 10+ years in digital marketing or CX strategy within multinational environments, with a

Qualifications

• 10+ years of progressive leadership experience in digital marketing, CX strategy, or closely related discipline.
• Experience leading large cross-functional teams and delivering transformational business outcomes.
• Ability to influence C-suite stakeholders and translate bold vision into measurable commercial results.
• Enterprise-level expertise in CX journey strategy across Paid/Owned/Earned ecosystems.
• Strong commercial acumen with focus on ROI and cost optimisation.

Responsibilities

• Set the CX vision for the BU and develop the annual CX roadmap.
• Lead a senior cross-functional team across four disciplines.
• Drive digital marketing transformation and martech governance.
• Partner with agencies and analytics leadership to maximise ROI and alignment with Vision 2030.

Job description

Mondelēz International in Australia seeks an executive to set local CX strategy, lead a cross-functional team, and drive a digital marketing transformation across paid, owned, and earned channels. You will translate customer data into enterprise-level experience strategies, shape brand experiences, and partner with the C-suite to deliver measurable commercial growth.

This strategic leadership role requires 10+ years in digital marketing or CX strategy within multinational environments, with a